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V4A3N5D0A's avatar
V4A3N5D0A
Follower
Jan 29, 2020
Solved

Alexa App shows Orbi Voice satellite as Disconnected , but Netegear Orbi App shows Connected

Have two Orbi Voice satellites that flash Red when Alexa is Summoned...  Alexa says  " Sorry I'm having trouble understanding right now... for help go to the Netgear Orbi App"   Alexa App shows bo...
  • rsiewna's avatar
    rsiewna
    Jun 04, 2020

    Finally got assistance from Netgear.  The solution for me was to delete the Orbi and Amazon App.  Once I did that, I downloaded the Orbi App, logged in and was able to pair Alexa with my Amazon account.  Once it was setup and working, I downloaded Amazon app.