NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Alexa App shows Orbi Voice satellite as Disconnected , but Netegear Orbi App shows Connected
Have two Orbi Voice satellites that flash Red when Alexa is Summoned... Alexa says " Sorry I'm having trouble understanding right now... for help go to the Netgear Orbi App" Alexa App shows bo...
Finally got assistance from Netgear. The solution for me was to delete the Orbi and Amazon App. Once I did that, I downloaded the Orbi App, logged in and was able to pair Alexa with my Amazon account. Once it was setup and working, I downloaded Amazon app.
Hi V4A3N5D0A
Welcome to NETGEAR Community!
Here's a reference of how to add Amazon Alexa to your Orbi Voice:
[page 11] http://www.downloads.netgear.com/files/GDC/RBS40V/RBS40V_UM_EN.pdf
Regards,
Blanca
Community Team
Hello Blanca,
Thank you for your help, but I think this is not an "Alexa" related issue, but an Orbi one.
About mine, since the latest update the webpage of my orbi list only the devices connected via LAN, and it shows the Orbi Voice as disconnected even if it's physically connected (via Ethernet) to the main unit. The App shows both satellites connected, but still list no wifi devices connected to the system.
Hi redeemer666
Thank you for the additional information.
I just wanted to confirm the firmware version though you mentioned RBR50 and RBS50 has the latest one, please provide the firmware version of the RBR50, RBS50 and RBS40V?
Regards,
Blanca
Community TeamHello Blanca,
I've made a screenshot of it.
Just to confirm, I have more than 24 devices actually connected to the system, but still the webpage shows me only 9, all those that has ethernet connection, no wifi devices and only one router connected (the RBS50).
Kind regards
Hi redeemer666
Our support team is looking into this issue and would like to work with you. I will PM you requesting for more information.
Regards,
Blanca
Community Team
