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Solved
Alexa App shows Orbi Voice satellite as Disconnected , but Netegear Orbi App shows Connected
Have two Orbi Voice satellites that flash Red when Alexa is Summoned... Alexa says " Sorry I'm having trouble understanding right now... for help go to the Netgear Orbi App" Alexa App shows bo...
Finally got assistance from Netgear. The solution for me was to delete the Orbi and Amazon App. Once I did that, I downloaded the Orbi App, logged in and was able to pair Alexa with my Amazon account. Once it was setup and working, I downloaded Amazon app.
I too have been having this issue over the last couple of months. If I log out of my Alexa account and log back in, it will work for a short period of time, then cease working again and showing as offline in my Alexa App
Same issue, Alexa having trouble understanding right now...shows connected in Alexa app. Looks like ill be returning this garbage
It looks like that, with the latest 5.2.16 update, the issue has been solved.
Will test it thoroughly, since I'm using it for less than 24 hours
- I ran into the same issue but with the latest firmware on both the router and satellite. Same exact symptoms mentioned by everyone else. Reboot with power disconnected for several minutes to clear any memory didn’t help on either devices. Orbi shows all is good. Alexa app shows device offline.
Router: RBR50 / 2.5.1.8
Satellite: RBS40V / 2.5.1.2
Have only had the Orbi pair for 5 days. Setup/install were a snap. Advanced settings great, though some a bit hidden compared to older f/w. No other problems experienced except for this.