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Alexa App shows Orbi Voice satellite as Disconnected , but Netegear Orbi App shows Connected
Have two Orbi Voice satellites that flash Red when Alexa is Summoned... Alexa says " Sorry I'm having trouble understanding right now... for help go to the Netgear Orbi App" Alexa App shows bo...
Finally got assistance from Netgear. The solution for me was to delete the Orbi and Amazon App. Once I did that, I downloaded the Orbi App, logged in and was able to pair Alexa with my Amazon account. Once it was setup and working, I downloaded Amazon app.
I have the Orbi AC2200 Tri-Band Mesh system (RBK43-200NAS). It came with the main router and two satellites and I later added the RBS40V-200N Orbi Voice. I recently had to reset the entire Orbi Mesh system. After the reset, firmware update, the Orbi Voice is only working as satellite and Amazon Alexa does not work. From the Orbi app, I've tried to log in to my Amazon account to setup Alexa and it continously times out. After multiple resets and deregistering and registering I have given up. This is very frustrating and to know that after a firmware update issued by Netgear, the device is not 100% functioning. Can someone please look into why this is happening and if there's a solution in the works?
- I figured out the issue! What a silly mistake on my part. I configured Circle after setting up the router and Amazon. It took me a week or so to realize that I had accidentally disabled the Orbi Satellite’s (RBS40V) internet access in the Circle App!! Alexa needs the internet to work. Silly me. Now things are working great! Alexa is happy. Love this product!