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Alexa App shows Orbi Voice satellite as Disconnected , but Netegear Orbi App shows Connected
Have two Orbi Voice satellites that flash Red when Alexa is Summoned... Alexa says " Sorry I'm having trouble understanding right now... for help go to the Netgear Orbi App" Alexa App shows bo...
Finally got assistance from Netgear. The solution for me was to delete the Orbi and Amazon App. Once I did that, I downloaded the Orbi App, logged in and was able to pair Alexa with my Amazon account. Once it was setup and working, I downloaded Amazon app.
Hello,
I have a similar problem, and this is happening since the latest orbi RBR50, RBS50 update. On the webpage of my router it tells my RBS40V is disconnected when in reality is not (i can reach it via IP address and it says it's connected). On the Orbi app it tells me that the RBS40V is connected but there are no devices connected to it (also this is wrong).
Maybe there have been some changes on the latest orbi firmware that make the RBS40V to not work correctly? Firmware on RBS40V is pretty old.
Orbi Voice gives the message "Sorry I am having trouble understanding right now...." when asked a question. I followed the instructions in a previous reply to delete the Orbi app and the Amazon Alex app. Restalled Oribi app and then the Amazon app but still get the same message.... I have the Voice connected to my RBR 20 router and is showing as green. The RBR20 router shows as 'magenta' but must be connected to the internet as the network acesses the internet ... Help please
- Does it have access to the internet? Are you using Circle? If so, make sure that it has full access. See my prior post in this discussion about Circle, Alexa, and Orbi.
- I just double checked my setup. I have a profile with a Filter of ‘None’ in Circle the circle app and assigned my RBS40V to it.
If you want to recreate this with Circle, simple stop the internet access if this device with the app.
Note: You can also recreate this problem with the NetApp Orbi website for your router by adding the IP of your RBS40V to the blocked IPs for your router. - I don’t have Circles enabled on my Orbi Voice and I still can’t get Alexa installed on the Voice. I also tried deleting the Orbi app and the Amazon app and still no use. The Voice functions as an extender but no Alexa.
