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V4A3N5D0A's avatar
V4A3N5D0A
Follower
Jan 29, 2020
Solved

Alexa App shows Orbi Voice satellite as Disconnected , but Netegear Orbi App shows Connected

Have two Orbi Voice satellites that flash Red when Alexa is Summoned...  Alexa says  " Sorry I'm having trouble understanding right now... for help go to the Netgear Orbi App"   Alexa App shows bo...
  • rsiewna's avatar
    rsiewna
    Jun 04, 2020

    Finally got assistance from Netgear.  The solution for me was to delete the Orbi and Amazon App.  Once I did that, I downloaded the Orbi App, logged in and was able to pair Alexa with my Amazon account.  Once it was setup and working, I downloaded Amazon app.

NicholasM17's avatar
NicholasM17
Aspirant
Jun 11, 2020

Orbi Voice gives the message "Sorry I am having trouble understanding right now...." when asked a question. I followed the instructions in a previous reply to delete the Orbi app and the Amazon Alex app. Restalled Oribi app and then the Amazon app but still get the same message....  I have  the Voice connected to my RBR 20 router and is showing as green. The RBR20 router shows as 'magenta' but must be connected to the internet as the network acesses the internet ... Help please

jfmart's avatar
jfmart
Aspirant
Jun 11, 2020
Does it have access to the internet? Are you using Circle? If so, make sure that it has full access. See my prior post in this discussion about Circle, Alexa, and Orbi.
  • jfmart's avatar
    jfmart
    Aspirant
    Jun 11, 2020
    I just double checked my setup. I have a profile with a Filter of ‘None’ in Circle the circle app and assigned my RBS40V to it.

    If you want to recreate this with Circle, simple stop the internet access if this device with the app.

    Note: You can also recreate this problem with the NetApp Orbi website for your router by adding the IP of your RBS40V to the blocked IPs for your router.
  • Pean12's avatar
    Pean12
    Aspirant
    Jul 05, 2020
    I don’t have Circles enabled on my Orbi Voice and I still can’t get Alexa installed on the Voice. I also tried deleting the Orbi app and the Amazon app and still no use. The Voice functions as an extender but no Alexa.
    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Jul 09, 2020

      Hi Pean12

       

      Is there any error message when you attempt to set up Alexa Voice Assistant on your Orbi Voice Satellite?

       

      What is the firmware version of the Orbi Voice Satellite? 

      What is the model number and firmware version of the router? 

       

      Regards,
      Blanca
      Community Team

      • Pean12's avatar
        Pean12
        Aspirant
        Jul 09, 2020

        Hi Blanca_O

         

        Thanks so much for replying.

         

        Ive attached a screen shot of the error message which says "Unable to apply settings. We are having trouble applying your orbi voice settings. Try again or set up later". I've tried it many times but each time, it's been the same error. Even with apple ios and android app.

         

        Model/Firmware of the Router: RBR50 V2.5.1.16

        Model/Firmware of the Orbi Voice Sat: RBS40V V2.5.1.2