Forum Discussion

Follower

Jan 28, 2020

Solved

Alexa App shows Orbi Voice satellite as Disconnected , but Netegear Orbi App shows Connected

Have two Orbi Voice satellites that flash Red when Alexa is Summoned... Alexa says " Sorry I'm having trouble understanding right now... for help go to the Netgear Orbi App" Alexa App shows bo...

rsiewna
Jun 04, 2020
Finally got assistance from Netgear. The solution for me was to delete the Orbi and Amazon App. Once I did that, I downloaded the Orbi App, logged in and was able to pair Alexa with my Amazon account. Once it was setup and working, I downloaded Amazon app.

Blanca_O

NETGEAR Employee Retired

Jul 08, 2020

Hi Pean12

Is there any error message when you attempt to set up Alexa Voice Assistant on your Orbi Voice Satellite?

What is the firmware version of the Orbi Voice Satellite?

What is the model number and firmware version of the router?

Regards,
Blanca
Community Team

Pean12

Aspirant

Jul 08, 2020

Hi Blanca_O

Thanks so much for replying.

Ive attached a screen shot of the error message which says "Unable to apply settings. We are having trouble applying your orbi voice settings. Try again or set up later". I've tried it many times but each time, it's been the same error. Even with apple ios and android app.

Model/Firmware of the Router: RBR50 V2.5.1.16

Model/Firmware of the Orbi Voice Sat: RBS40V V2.5.1.2

jgslux
Initiate
Jul 14, 2020
I am also having the same issues.

I have reset the systemcountless times, and although Alexa voice tells me that the Orbi Voice is ready t does not recognise any voice command, and the Alexa trigger button does not work, The only way I can play music on the device is to log into the Alexa app and select the music I want to play and on the Orbi Voice device

Very frustrating

Thanks