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Forum Discussion
Alexa connected satellite (RBS40V) stopped connecting to RBR20
All of the sudden my Alexa connected sattelite (RBS40V) quit connecting to the router (RBR20). I've tried all the tricks (powering off, reset button, etc). It shows up on my network map on the Orbi...
So I guess maybe I need to start all over... I cannot get into the admin site and when I try the answers I set up, it doesn't recognize them. Do I need to do a complete factory re-set? And if so, how do I do that?
Again when I try to set up the satellite, I do not see that as an option on the Orbi app.
This is getting REALLY frustrating. Thank you!
OrbiHelp wrote:
So I guess maybe I need to start all over... I cannot get into the admin site and when I try the answers I set up, it doesn't recognize them. Do I need to do a complete factory re-set? And if so, how do I do that
Yes, a Factory reset is the only way to access the Orbi web interface when the web password is not recognized.
https://www.youtube.com/watch?v=cMw4ePACgc4
OrbiHelp wrote:
Again when I try to set up the satellite, I do not see that as an option on the Orbi app.
On the Orbi app, press on the icon in the upper left, a circle with either a tiiny house or a tiny cloud inside it.
Add a Satellite is the third item in the menu.