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Forum Discussion
RobertLM
Jun 19, 2020Aspirant
All kinds of troubles after latest firmware update
First my internet dogged. After a week with Spectrum and a service tech visit, they proved to me that the issue is mine. I’ve reset and reset and re-installed to no avail. One of my satellites has som...
RobertLM
Jun 19, 2020Aspirant
Wow! Thanks for the quick reply and lots of additional things to check. I will pick up my efforts again this weekend and post the results here. I did do a full factory reset and verify latest/consistent firmware across the three devices, but I’ll need to check one by one all the options/settings you’ve suggested. Thank you!
FURRYe38
Jun 19, 2020Guru - Experienced User
:smileywink:
- RobertLMJun 27, 2020AspirantAs promised, an update on progress or lack thereof: I have restored to factory and re-set all operating parameters of the ORBI as suggested as the initial step. The Spectrum modem provided info is on the attached photo. The ORBI is operating in router mode. The Ethernet switch (hub?) information is in the attached photo. The distances between the router and satellites is 24 feet and 38 feet. The house is an open floor plan, there is only one standard Sheetrock wall between either satellite and the router. These positions have worked well since the system was installed a couple years ago. I am on channel 11 for the 2.4ghz channel selection, and the 5ghz is on channel 48. The two nearest WiFi neighbors are more than 100-125 feet away. The rest are much farther, hundreds of feet. We have larger than average lot sizes here. I’ve disabled daisy chain topology (it was enabled). I’ve enabled MIMO, beam forming and WMM. After two calls to Spectrum, they are again sending a tech this afternoon because remotely they see some “signal issue” which they don’t elaborate on. I will update again after the tech comes and waves his magic wand later this afternoon.
- RobertLMJun 27, 2020AspirantFollow up: the site won’t accept my iPhone photo upload, so here is the spectrum modem and the to-link hub details:
Modem Spectrum model 2151013720-05L5 PC20
Hub/switch TP Link model TL-SG108(UN), 8-port gigabit - FURRYe38Jun 27, 2020Guru - Experienced User
For the 1 RBS thats 24 feet, thats too close. 30 feet or more is recommended.
Are the RBS wireless connected or wire connected?