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Forum Discussion
Almost officially done with Netgear Orbi and their support due to not fixing the wifi issues
I am done waiting not hearing anything back from their engineering team to fix this issue. It's been 3 weeks now with no fix. I pretty much told them, they have till Feb. 10th before I purchase a d...
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM
If you work for a living in IT then you should have patience and understand that software bugs take time, dedication and a process to catch them and fix them, specially when the software is inside a hardware item being sold to the general public, it's not your typical work enviroment software where if a bug fix causes another big one you just reverse the software update or make your workers deal with it, Netgear needs time to make sure something they release doesn't actually cause more issues than it solves, so please be patient, if you can't wait then yes, return or sell the product and wait a few months till all the bugs are killed and the product is more stable then buy it again.
Regarding your issue, have you checked to see if there's perhaps other Wi-Fi networks, devices etc causing interference in your home? have you tried rebooting all devices, switches etc? I have seen several people complaining about issues with disconnecting iOS and Android where the problem was solved when they discovered something such as a wireless soundbar which creates its own Wi-Fi network creating the interference with the Orbi.
PS: I just noticed you mentioned having your product for 4 months, so yeah returning it is not an option for you anymore.
I have to agree with OP.
The forum has turned into a lot of community users saying turn this off, turn that option off. Change your soundbar, Change the settings on another device all to get ORBI to do what it is supposed to do out of the box (No other Router Asus, Linksys. Even Netgear) has issues with for example my home network setup. - Only Orbi.
Yes these "workarounds" to get Orbi to do what it is supposed to do out of the box are great..... However:
Lets not loose focus here. Orbi should work with all options it has available in the hardware and interface, Secondly it should work with all devices that are wifi compliant full stop.
As it stands at the moment it does not......
dekka007 wrote:Lets not loose focus here. Orbi should work with all options it has available in the hardware and interface, Secondly it should work with all devices that are wifi compliant full stop.
As it stands at the moment it does not......
The expectation that all wifi devices should work smoothly together with no user intervention is simply not realistic.
The wifi standard does not guarantee that wifi-compliant devices will operate reliably near each other. The devices must be set by the users to non-overlapping channels, their power adjusted to minimize overlap, etc. There is also no guarantee that WiFi devices will operate without interference from other devices in the 2.4 GHz or 5 GHz bands. These bands are unlicensed, so it's a free for all. Your neighbors could use up all the available RF spectrum and there's not much you can do about it.
If someone has multiple WiFi devices in their home, or interfering devices like soundbars, bluetooth devices, or cordless phones, then they need to understand this and be prepared to configure their devices individually to operate together.
For the best experience you should wire whatever you can, and only use wireless when necessary.
Nice post , But lets relate this exactly to Orbi.
Same house, Same devices, Same Network frequencies, Everything Identical apart from the router
Netgear R8500 - No issues, No wifi dropouts, No dramatic Speedtest variations, No Loss Of Internet connection.
Asus Rt-AC5300 - No issues, No wifi dropouts, No dramatic Speedtest variations, No Loss Of Internet connection.
Linksys WRT3200 - No issues, No wifi dropouts, No dramatic Speedtest variations, No Loss Of Internet connection.
ORBI - Internet connection issues, Dropped Wifi, Dramatic swings in Speedtest Results, IOS device unreliability, Dropped connection between Router and Sat.
It is quite easy to see the odd one out on the above. The product is not stable and quite frankly not upto consumer standard as of TODAY.
I've been running the Orbi since September. Unlike YOUR house, where it's apparently not working well for you and you should therefore returm it and move on, Orbi is working MUCH BETTER for me (greater wireless coverage/strength and speeds compared to my previous routers). I have iPhones and iPads and have not experienced any use issues (I don't troll the logs looking for disconnects, only care if actual use is affected). I cannot explain why you're having issues/interference/whatever and not getting good results like some other users.
I too have tried a large sequence of wireless routers in my house and the Orbi has performed the best FOR ME:
- ORBI - Works great, no disconnects, higher speeds (fast.com), strong wireless signal throughout my 3 floors
- Netgear R8500
- Netgear R7000
- ASUS RT-AC66U
- Netgear WNDR3700
