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Forum Discussion
Almost officially done with Netgear Orbi and their support due to not fixing the wifi issues
I am done waiting not hearing anything back from their engineering team to fix this issue. It's been 3 weeks now with no fix. I pretty much told them, they have till Feb. 10th before I purchase a d...
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM
I have to agree with OP.
The forum has turned into a lot of community users saying turn this off, turn that option off. Change your soundbar, Change the settings on another device all to get ORBI to do what it is supposed to do out of the box (No other Router Asus, Linksys. Even Netgear) has issues with for example my home network setup. - Only Orbi.
Yes these "workarounds" to get Orbi to do what it is supposed to do out of the box are great..... However:
Lets not loose focus here. Orbi should work with all options it has available in the hardware and interface, Secondly it should work with all devices that are wifi compliant full stop.
As it stands at the moment it does not......
dekka007 wrote:Lets not loose focus here. Orbi should work with all options it has available in the hardware and interface, Secondly it should work with all devices that are wifi compliant full stop.
As it stands at the moment it does not......
The expectation that all wifi devices should work smoothly together with no user intervention is simply not realistic.
The wifi standard does not guarantee that wifi-compliant devices will operate reliably near each other. The devices must be set by the users to non-overlapping channels, their power adjusted to minimize overlap, etc. There is also no guarantee that WiFi devices will operate without interference from other devices in the 2.4 GHz or 5 GHz bands. These bands are unlicensed, so it's a free for all. Your neighbors could use up all the available RF spectrum and there's not much you can do about it.
If someone has multiple WiFi devices in their home, or interfering devices like soundbars, bluetooth devices, or cordless phones, then they need to understand this and be prepared to configure their devices individually to operate together.
For the best experience you should wire whatever you can, and only use wireless when necessary.
Nice post , But lets relate this exactly to Orbi.
Same house, Same devices, Same Network frequencies, Everything Identical apart from the router
Netgear R8500 - No issues, No wifi dropouts, No dramatic Speedtest variations, No Loss Of Internet connection.
Asus Rt-AC5300 - No issues, No wifi dropouts, No dramatic Speedtest variations, No Loss Of Internet connection.
Linksys WRT3200 - No issues, No wifi dropouts, No dramatic Speedtest variations, No Loss Of Internet connection.
ORBI - Internet connection issues, Dropped Wifi, Dramatic swings in Speedtest Results, IOS device unreliability, Dropped connection between Router and Sat.
It is quite easy to see the odd one out on the above. The product is not stable and quite frankly not upto consumer standard as of TODAY.
I've been running the Orbi since September. Unlike YOUR house, where it's apparently not working well for you and you should therefore returm it and move on, Orbi is working MUCH BETTER for me (greater wireless coverage/strength and speeds compared to my previous routers). I have iPhones and iPads and have not experienced any use issues (I don't troll the logs looking for disconnects, only care if actual use is affected). I cannot explain why you're having issues/interference/whatever and not getting good results like some other users.
I too have tried a large sequence of wireless routers in my house and the Orbi has performed the best FOR ME:
- ORBI - Works great, no disconnects, higher speeds (fast.com), strong wireless signal throughout my 3 floors
- Netgear R8500
- Netgear R7000
- ASUS RT-AC66U
- Netgear WNDR3700
Except it's a lot of people!
A lot of community users are having the same issues and these are not random issues. They are all of the same issues being experienced by multiple users in differing locations and setups.
Glad it works for you tho!
dekka007 Thanks. I'm sorry Orbi isn't working well for you. It's fundamentally different than the other solutions you mentioned, in that it uses a 5 GHz backhaul and has two separate APs. That's both its strength and its weakness. The GUI doesn't provide enough detail on connected devices and the backhaul status either, so it's almost impossible to understand what's not working when there's an issue.
In my case, I replaced an expensive enterprise-grade WiFi system from Cradlepoit with Orbi, and Orbi provides better coverage and better stability with my Apple products. The Cradlepoint system had serious problems with my MacBook. The MacBook would randomly disconnect from the Cradlepoint WiFi, and would never reconnect without manually reconnecting. Cradlepoint never fixed the issue, despite numerous firmware updates. It was very frustrating and I ended up installing an additional Netgear WNDR4500, just for the MacBook. After that I still had problems with my wireless IP cameras hanging when trying to view their video feed.
My experience has been almost the opposite of some on here. Orbi has been stable with my Apple devices, it eliminated the issue with my IP cameras, and it probably doubled the WiFi coverage area around my house.
Agreed. Every other router I have tried works fine. Orbi is the issue.
guys its simple , ether go and get a replacement unit or return for a refund as i dont think firmware is going to fix most of your issues as in most cases im guessing these are hardware issues , swapping the units completly will prove this out but sitting here whinging about it not working and knowing many others have it working makes no sense but to swap the units over or get a refund
just for info here is some testing i did at 25 meters through 4 walls ( gyprock ) and one end of my house to the other , mix of clients andriod , windows , apple etc and no one here complains at all
netgear orbi via wifi router and 1 x sat , note the orbi is 867M max
5 gig
write 28.3 MB/s read 27.6 MB/s sync 866.5 rssi -36 ch 11
2.4 gig
write 21.4 MB/s read 17.3 sync 400 rssi -36 ch 11
netgear orbi via ethernet ( eg test comp – sat ethernet ( locatioon A ) – router ( location C ) – sat ethernet – synology 415+ ( location E ) )
write 30.6 MB/s read 40.2 MB/s
--------------------------------
so as you can see a working orbi performs great you can see in the link below the orbi compared to some wave 2 1733M and 2156M big honking routers and it performs as good and better in some conditions
https://forums.whirlpool.net.au/forum-replies.cfm?t=2599718
so if you havnt swapped over the orbi plz do so , if you have swaped it over and you still have issue return it and get a refund and try something else as the orbi obviously isnt for you
pete
