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Forum Discussion
Retired_Member
Jan 24, 2017Almost officially done with Netgear Orbi and their support due to not fixing the wifi issues
I am done waiting not hearing anything back from their engineering team to fix this issue. It's been 3 weeks now with no fix. I pretty much told them, they have till Feb. 10th before I purchase a d...
- Jul 11, 2017
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM
dekka007
Jan 24, 2017Apprentice
I have to agree with OP.
The forum has turned into a lot of community users saying turn this off, turn that option off. Change your soundbar, Change the settings on another device all to get ORBI to do what it is supposed to do out of the box (No other Router Asus, Linksys. Even Netgear) has issues with for example my home network setup. - Only Orbi.
Yes these "workarounds" to get Orbi to do what it is supposed to do out of the box are great..... However:
Lets not loose focus here. Orbi should work with all options it has available in the hardware and interface, Secondly it should work with all devices that are wifi compliant full stop.
As it stands at the moment it does not......
st_shaw
Jan 24, 2017Master
dekka007 wrote:Lets not loose focus here. Orbi should work with all options it has available in the hardware and interface, Secondly it should work with all devices that are wifi compliant full stop.
As it stands at the moment it does not......
The expectation that all wifi devices should work smoothly together with no user intervention is simply not realistic.
The wifi standard does not guarantee that wifi-compliant devices will operate reliably near each other. The devices must be set by the users to non-overlapping channels, their power adjusted to minimize overlap, etc. There is also no guarantee that WiFi devices will operate without interference from other devices in the 2.4 GHz or 5 GHz bands. These bands are unlicensed, so it's a free for all. Your neighbors could use up all the available RF spectrum and there's not much you can do about it.
If someone has multiple WiFi devices in their home, or interfering devices like soundbars, bluetooth devices, or cordless phones, then they need to understand this and be prepared to configure their devices individually to operate together.
For the best experience you should wire whatever you can, and only use wireless when necessary.