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Forum Discussion
Almost officially done with Netgear Orbi and their support due to not fixing the wifi issues
I am done waiting not hearing anything back from their engineering team to fix this issue. It's been 3 weeks now with no fix. I pretty much told them, they have till Feb. 10th before I purchase a d...
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM
I've been running the Orbi since September. Unlike YOUR house, where it's apparently not working well for you and you should therefore returm it and move on, Orbi is working MUCH BETTER for me (greater wireless coverage/strength and speeds compared to my previous routers). I have iPhones and iPads and have not experienced any use issues (I don't troll the logs looking for disconnects, only care if actual use is affected). I cannot explain why you're having issues/interference/whatever and not getting good results like some other users.
I too have tried a large sequence of wireless routers in my house and the Orbi has performed the best FOR ME:
- ORBI - Works great, no disconnects, higher speeds (fast.com), strong wireless signal throughout my 3 floors
- Netgear R8500
- Netgear R7000
- ASUS RT-AC66U
- Netgear WNDR3700
Except it's a lot of people!
A lot of community users are having the same issues and these are not random issues. They are all of the same issues being experienced by multiple users in differing locations and setups.
Glad it works for you tho!
dekka007 wrote:Except it's a lot of people!
A lot of community users are having the same issues and these are not random issues. They are all of the same issues being experienced by multiple users in differing locations and setups.
Glad it works for you tho!
and yet a lot of ppl are not having any issues and like the above i have the asus 88u , asus 5300 , netgear 8500 and so on and those and the orbi have no issues
return the orbi and get a replacement unit
