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Forum Discussion
Almost officially done with Netgear Orbi and their support due to not fixing the wifi issues
I am done waiting not hearing anything back from their engineering team to fix this issue. It's been 3 weeks now with no fix. I pretty much told them, they have till Feb. 10th before I purchase a d...
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM
If you work for a living in IT then you should have patience and understand that software bugs take time, dedication and a process to catch them and fix them, specially when the software is inside a hardware item being sold to the general public, it's not your typical work enviroment software where if a bug fix causes another big one you just reverse the software update or make your workers deal with it, Netgear needs time to make sure something they release doesn't actually cause more issues than it solves, so please be patient, if you can't wait then yes, return or sell the product and wait a few months till all the bugs are killed and the product is more stable then buy it again.
Regarding your issue, have you checked to see if there's perhaps other Wi-Fi networks, devices etc causing interference in your home? have you tried rebooting all devices, switches etc? I have seen several people complaining about issues with disconnecting iOS and Android where the problem was solved when they discovered something such as a wireless soundbar which creates its own Wi-Fi network creating the interference with the Orbi.
PS: I just noticed you mentioned having your product for 4 months, so yeah returning it is not an option for you anymore.
4 months is enough patience. Again, their support is terrible compared to corporate companies I deal with on a daily basis. Again, they are slow fixing the issue, compared to many companies I deal with on a daily basis.
Of course there are other wifi networks. We have it on the one that doesn't have any traffic. Netgear support and I have worked on this thing for hours already.
Best Buy accept returns way past their return policy. You just have to pick up another product from them with a credit.