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Forum Discussion
Almost officially done with Netgear Orbi and their support due to not fixing the wifi issues
I am done waiting not hearing anything back from their engineering team to fix this issue. It's been 3 weeks now with no fix. I pretty much told them, they have till Feb. 10th before I purchase a d...
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM
Nice post , But lets relate this exactly to Orbi.
Same house, Same devices, Same Network frequencies, Everything Identical apart from the router
Netgear R8500 - No issues, No wifi dropouts, No dramatic Speedtest variations, No Loss Of Internet connection.
Asus Rt-AC5300 - No issues, No wifi dropouts, No dramatic Speedtest variations, No Loss Of Internet connection.
Linksys WRT3200 - No issues, No wifi dropouts, No dramatic Speedtest variations, No Loss Of Internet connection.
ORBI - Internet connection issues, Dropped Wifi, Dramatic swings in Speedtest Results, IOS device unreliability, Dropped connection between Router and Sat.
It is quite easy to see the odd one out on the above. The product is not stable and quite frankly not upto consumer standard as of TODAY.
Agreed. Every other router I have tried works fine. Orbi is the issue.
guys its simple , ether go and get a replacement unit or return for a refund as i dont think firmware is going to fix most of your issues as in most cases im guessing these are hardware issues , swapping the units completly will prove this out but sitting here whinging about it not working and knowing many others have it working makes no sense but to swap the units over or get a refund
just for info here is some testing i did at 25 meters through 4 walls ( gyprock ) and one end of my house to the other , mix of clients andriod , windows , apple etc and no one here complains at all
netgear orbi via wifi router and 1 x sat , note the orbi is 867M max
5 gig
write 28.3 MB/s read 27.6 MB/s sync 866.5 rssi -36 ch 11
2.4 gig
write 21.4 MB/s read 17.3 sync 400 rssi -36 ch 11
netgear orbi via ethernet ( eg test comp – sat ethernet ( locatioon A ) – router ( location C ) – sat ethernet – synology 415+ ( location E ) )
write 30.6 MB/s read 40.2 MB/s
--------------------------------
so as you can see a working orbi performs great you can see in the link below the orbi compared to some wave 2 1733M and 2156M big honking routers and it performs as good and better in some conditions
https://forums.whirlpool.net.au/forum-replies.cfm?t=2599718
so if you havnt swapped over the orbi plz do so , if you have swaped it over and you still have issue return it and get a refund and try something else as the orbi obviously isnt for you
pete
Pete,
How do I explain this, LOL.
Sure the speeds are great when your "settled in" the proper band being 2.4 or 5.
Its the switching of the bands thats making me nuts.
-Bobby
Swapping out the unit will not make a difference as it isn't hardware It's in the firmware itself that needs to be fixed. And Netgear support even said that, reason why Developers are working on a fix.
And I get great speeds. Speeds isn't teh issue. Its the dropping of wifi connections. Maybe you don't notice it because you don't know how to look. It is happening to many people on here.
I am on the latest FW (1.4.0.34) and have the following options running, don't remember what factory was:
Enabled WMM settings (2.4GHz b/g/n)
Enabled WMM settings (5GHz a/n/ac)Enabled MU-MIMO
changed the 2.4GHz and 5GHz channels to the lowest interference based on my observations
I subscribe to 200mbps and get wireless speeds of 235mbps in every room in my house and directly outside in my backyard as well. Orbi has had the strongest signal strength of any router I've ever used and I don't have any internet outages, or devices dropping connections. There are 4 hard wired devices and 13 wireless devices with android being 4 of them. No issues I can find. Maybe settings similar to mine will help you out?
guys its simple , ether go and get a replacement unit or return for a refund as i dont think firmware is going to fix most of your issues as in most cases im guessing these are hardware issues , swapping the units completly will prove this out but sitting here whinging about it not working and knowing many others have it working makes no sense but to swap the units over or get a refund
just for info here is some testing i did at 25 meters through 4 walls ( gyprock ) and one end of my house to the other , mix of clients andriod , windows , apple etc and no one here complains at all
netgear orbi via wifi router and 1 x sat , note the orbi is 867M max
5 gig
write 28.3 MB/s read 27.6 MB/s sync 866.5 rssi -36 ch 11
2.4 gig
write 21.4 MB/s read 17.3 sync 400 rssi -36 ch 11
netgear orbi via ethernet ( eg test comp – sat ethernet ( locatioon A ) – router ( location C ) – sat ethernet – synology 415+ ( location E ) )
write 30.6 MB/s read 40.2 MB/s
--------------------------------
so as you can see a working orbi performs great you can see in the link below the orbi compared to some wave 2 1733M and 2156M big honking routers and it performs as good and better in some conditions
forums.whirlpool.net.au/forum-replies.cfm?t=2599718
so if you havnt swapped over the orbi plz do so , if you have swaped it over and you still have issue return it and get a refund and try something else as the orbi obviously isnt for you
pete
Just writing any read/write numbers is not helping. I also have very good rates and I have now wifi in the whole flat. That is the reason I bought it.
But there is an issue with all of my iOS devices. As I wrote at another thread, my iPhone was reconnecting 137 times in 7 hours. I can provide the log if you're interested. You will see that the iPhone connected twice a second which makes no sense at all. Also the satellite is frequently reconnecting which should also not happen. Anyway, I'm in contact with the support to sort the things hopefully out.
You are lucky that it is working at your place, but to tell other people they should not complain and just swap it or get a refund is not the right way as there are a lot people facing the similar issue. This is a point where Netgear needs to get aware of the problems.
Yes, there afe also a lot people without any problems, but then Netgear needs to figure out where the problem is located. Maybe faulty hardware, maybe a issue in the firmware only a few people facing with a special setup.
try this :
- 1. Disable and Re-enable Wi-Fi Trigger
- 2. Reboot Your iDevice (iPhone)
- 3. Forget Wi-Fi Network and Rejoin
- 4. Reboot your Wired / Wireless Router/modem
- 5. Delete VPN App and test Wi-Fi again
And more information here - https://www.howtoisolve.com/fix-wi-fi-not-working-ios-11/
