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Forum Discussion
Retired_Member
Jan 25, 2017Almost officially done with Netgear Orbi and their support due to not fixing the wifi issues
I am done waiting not hearing anything back from their engineering team to fix this issue. It's been 3 weeks now with no fix. I pretty much told them, they have till Feb. 10th before I purchase a d...
- Jul 11, 2017
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM
peteytesting
Jan 25, 2017Hero
guys its simple , ether go and get a replacement unit or return for a refund as i dont think firmware is going to fix most of your issues as in most cases im guessing these are hardware issues , swapping the units completly will prove this out but sitting here whinging about it not working and knowing many others have it working makes no sense but to swap the units over or get a refund
just for info here is some testing i did at 25 meters through 4 walls ( gyprock ) and one end of my house to the other , mix of clients andriod , windows , apple etc and no one here complains at all
netgear orbi via wifi router and 1 x sat , note the orbi is 867M max
5 gig
write 28.3 MB/s read 27.6 MB/s sync 866.5 rssi -36 ch 11
2.4 gig
write 21.4 MB/s read 17.3 sync 400 rssi -36 ch 11
netgear orbi via ethernet ( eg test comp – sat ethernet ( locatioon A ) – router ( location C ) – sat ethernet – synology 415+ ( location E ) )
write 30.6 MB/s read 40.2 MB/s
--------------------------------
so as you can see a working orbi performs great you can see in the link below the orbi compared to some wave 2 1733M and 2156M big honking routers and it performs as good and better in some conditions
forums.whirlpool.net.au/forum-replies.cfm?t=2599718
so if you havnt swapped over the orbi plz do so , if you have swaped it over and you still have issue return it and get a refund and try something else as the orbi obviously isnt for you
pete
brasax
Jan 25, 2017Apprentice
Just writing any read/write numbers is not helping. I also have very good rates and I have now wifi in the whole flat. That is the reason I bought it.
But there is an issue with all of my iOS devices. As I wrote at another thread, my iPhone was reconnecting 137 times in 7 hours. I can provide the log if you're interested. You will see that the iPhone connected twice a second which makes no sense at all. Also the satellite is frequently reconnecting which should also not happen. Anyway, I'm in contact with the support to sort the things hopefully out.
You are lucky that it is working at your place, but to tell other people they should not complain and just swap it or get a refund is not the right way as there are a lot people facing the similar issue. This is a point where Netgear needs to get aware of the problems.
Yes, there afe also a lot people without any problems, but then Netgear needs to figure out where the problem is located. Maybe faulty hardware, maybe a issue in the firmware only a few people facing with a special setup.
- alinajetlyJul 10, 2017Aspirant
try this :
- 1. Disable and Re-enable Wi-Fi Trigger
- 2. Reboot Your iDevice (iPhone)
- 3. Forget Wi-Fi Network and Rejoin
- 4. Reboot your Wired / Wireless Router/modem
- 5. Delete VPN App and test Wi-Fi again
And more information here - https://www.howtoisolve.com/fix-wi-fi-not-working-ios-11/
- DarrenMJul 11, 2017Sr. NETGEAR Moderator
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM