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Forum Discussion

Retired_Member's avatar
Retired_Member
Jan 25, 2017
Solved

Almost officially done with Netgear Orbi and their support due to not fixing the wifi issues

I am done waiting not hearing anything back from their engineering team to fix this issue.  It's been 3 weeks now with no fix.  I pretty much told them, they have till Feb. 10th before I purchase a d...
Before You Buy
Troubleshooting
  • DarrenM's avatar
    DarrenM
    Jul 11, 2017

    Hello Everyone

     

    We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.

     

    https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18

     

    If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.

     

    http://www.netgear.com/support/contact.aspx

     

    Thanks

    DarrenM

Retired_Member's avatar
Retired_Member
Jan 26, 2017

Hmmm, mine is still turned on.  I know when I turned it off the speeds dropped dramatically on speed tests.  I may have to try it again.

brasax's avatar
brasax
Apprentice
Jan 26, 2017

I tried everything that was possible and mentioned here in the forums and nothing was helping. My iOS devices frequently reconnecting.. As I mentioned I'm in contact with the Netgear Support and I opened also a defect at Apple. But to be honest I do not think it is an issue at Apple side as I never had the probelms with my Time Capsule.

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Jan 31, 2017

    We are aware of some customers having issues with IOS devices and are working to fix the issue.

     

    DarrenM

    • bobby35ny's avatar
      bobby35ny
      Star
      Feb 01, 2017

      Sure hope you guys are working on the Andriod fix too!!

      -bobby

  • peteytesting's avatar
    peteytesting
    Hero
    Jan 31, 2017
    brasax wrote:

    I tried everything that was possible and mentioned here in the forums and nothing was helping. My iOS devices frequently reconnecting.. As I mentioned I'm in contact with the Netgear Support and I opened also a defect at Apple. But to be honest I do not think it is an issue at Apple side as I never had the probelms with my Time Capsule.

    ah but thats cause the TC is also apple 

     

    the issue is more that apple devices have always been an issue on none apple wifi , its just apple's way of forcing you to use all apple products