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Forum Discussion
Almost officially done with Netgear Orbi and their support due to not fixing the wifi issues
I am done waiting not hearing anything back from their engineering team to fix this issue. It's been 3 weeks now with no fix. I pretty much told them, they have till Feb. 10th before I purchase a d...
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM
I have been having the same problems with Orbi. YES, great coverage! Better than my R7000 at both 2.4 and 5.0.
However, I bought it in the beginning of December, then took it back as it was dropping all the time.I took it back.
I purchase it again on Costco's sale and I've updated all three units to the 1.4.0.34. However, I'm still getting the drops all the time on my home computer, which has only 1 wall and has never had a problem with the R7000. I've also noticed that my Note 4 phone is going through the battery like crazy when wifi is on. When I do wifi calling, I'm getting dropped calls all the time.
I believe the problem is that the Orbi is constantly switching bands back and forth. My TV was dropping video from the internet and not able to reconnect without turning the feed off and on. I was getting Network Socket errors on speedtest.
I couldn't connect on my desktop tonight, as it kept dropping all the time. I went into the advanced tab and turned off MiMo and that seems to have helped it stablize - at least my desktop hasn't dropped any more. I'm hoping that they figure out something soon, or they should make an advanced tab so that you can assign devices to one band or the other to avoid all the drops.
Hello Tooljunkie
If you believe that your devices are dropping because they keep switching back and forth between the units try to move the satellite a greater distance away from the main unit.
DarrenM
Mine was doing it within 1 foot of the router/base. lol
I have a 3300 sq ft house. My cable comes in at the middle of the basement, which has (2) 8' cement walls (daylight rambler). I put the Orbi in the middle of the basement and then one satellite about 40' away and the other one about 10' away (both upstairs).
I don't know that I can move the satellites further away. I could take one down and leave it in the box, but this seems like a waste of money. The issue I was having was lack of wifi above the 2 cement walls (backyard, garage, driveway). Would I be better served taking the Orbi back and getting an AC2600 type router or something with more signal strength? I was running a Netgear R7000 before; however, we were dropping phone calls all the time.
The Orbi seems to drop when we walk around the house, too.
So, I turned off one satelite. I moved the other one further away.
My wife started yelling at me tonight that the internet was constantly dropping her Apple laptop. She was tired of the interupted service all the time (me too, constantly dropping!). I turned off the satellite so that it was only running on the Orbi Router. Still dropping off every few minutes. Plugged in the R7000 and no more drops. Speed test speeds went up to 205 mps (with the Orbi, it would go up to 180 mps, then drop to around 100).
This is ridculous for a $500 router to be dropping all the time, even when only the router is turned on and 10 ft from the laptop.
I'm tired of waiting for a fix from Netgear. It's a great product for some people, but not worth the headaches for us. Maybe in a year or two they'll have their mess fixed.
and again the word apple is involved , this isnt a orbi issue , its apple and its apple centric bull shyt , and then they go dump the express and extreeme and tc and leave you guys stuck on real wifi , sorry buy steve jobs has much to blame for in this
almost 80% of complaints here and other mesh systems are apple based , yet they dont seem to see the coin drop
This is bull**bleep**. Apple hater, right?
Just for your information:
My Frtitzbox had no issues, my Vodafone router had also no issues. The problem - my flat is to big to have a good wifi in all rooms. My Fritzbox was never disconnecting, but I had only 5-10 Mbit in my office. Now I have 90 Mbit, but a lot diconnects.. It is also interesting, that other router from Netgear don't have this issue.
Do me the favor and post only something if you have someting meaningful..
