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Forum Discussion
Almost officially done with Netgear Orbi and their support due to not fixing the wifi issues
I am done waiting not hearing anything back from their engineering team to fix this issue. It's been 3 weeks now with no fix. I pretty much told them, they have till Feb. 10th before I purchase a d...
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM
I haven't noticed any outright dropped wifi on my iOS or macOS devices, but when I walk around my house (presumably switching from router to sat connection), my wifi calling is definitely unrealiable - dropped calls galore.
I can't speak to android stuff (not a user), but there's no question Apple has had a checkered past over the years in terms of playing nice with wifi.
However, other routers have seemingly figured this out (including some Netgear models, based on other comments here), so I hope Netgear's Orbi team will be able to get on top of this soon. The solution must be within reach... Well, I hope so anyway!
I'm willing to wait it out to see what the next firmware brings.
I too am about to return the Orbi. It drops connections all day long. My biggist issue is Wifi Calling. I work from home, and I'm dropping calls left and right. Conference calls I have to be on. Beyond frustrating. I didn't have this issue with other routers.
I really don't like the Apple bashing in this forum. Orbi clearly has problems with other products/vendors for Nest Cameras, TVs, Andriod devices, etc. I don't understand why members of this community prefer to bash other vendor's products, instead of providing useful feedback on how to make the $399 Orbi function properly.
Clearly the Orbi works for some people. It doesn't work for me. Even wired connections direct to the router fluctate radically (but that is a topic beyond this thread). And yes, I have replaced the Orbi hardware. Same issues. I have moved the router and satelite(s). Same issues.
Frustrated.
Agreed. Netgear support put a debug firmware on my Orbi tonight, and so far my Android devices have not dropped. I am supposed to collect logs if I see it start dropping.
My experience with Netgear has been lack luster at best. I'm having frequent drops on my Samsung TVs and some of my Apple devices. I cannot get an Aruba RAP-3WN for VPN to work at all. Dyndns is broke as well. I really needed the extra LAN ports, which is why I opted for this solution over others. I guess I can live with buying some extra GigE switches and go the Linksys Velop route. PC Mag did a great review on all of the current systems. Velop > Orbi.
http://www.pcmag.com/review/350691/linksys-velop
Draxxus wrote:I guess I can live with buying some extra GigE switches and go the Linksys Velop route. PC Mag did a great review on all of the current systems. Velop > Orbi.
http://www.pcmag.com/review/350691/linksys-velop
I hope you have better luck than I did. Velop was a nightmare right out of the box. Tech support was willing to help but nothing seemed to work. I gave up and took it back after two days.
I don't understand how cell companies can make cell phones that don't drop the signal when switching towers while driving 30 miles, but I couldn't get the Orbi to not drop my WiFi call when walking 30 feet.
I gave up & took it back.