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Forum Discussion
Retired_Member
Jan 25, 2017Almost officially done with Netgear Orbi and their support due to not fixing the wifi issues
I am done waiting not hearing anything back from their engineering team to fix this issue. It's been 3 weeks now with no fix. I pretty much told them, they have till Feb. 10th before I purchase a d...
- Jul 11, 2017
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM
DarrenM
Feb 14, 2017Sr. NETGEAR Moderator
NETGEAR is aware of an issue affecting some users where wireless client devices frequently disconnect/reconnect from the Orbi WiFi network. We’re actively working on the issue and hope to have a solution soon.
Thank You
DarrenM
brasax
Feb 15, 2017Apprentice
I turned of Orbi and turned my Fritzbox on.
In the log there are also some reconnects from the iPhone, but way less as with the Orbi.
The most important thing was, the iPhone was always connected as I turnied it on, so I could use Sonos the whole time without any problems. There is also no issue with loosing the connection in between. The network is exptremly slow in the bedroom, only 5-8 Mbit from a 100 Mbit landline, but Fire TV was also working without any issues..
With Orbi, the iPhone was never in the network and needed sometimes a minute to reconnect (Sonos is not connected as I was in LTE). It is reconnecting also during surfing or watching videos and this is the biggest problem for people without big data plans..
- brasaxFeb 15, 2017Apprentice
Just counted the reconnects on the Fritzbox for my iPhones.
5 and 3 times in 20hrs.
With Orbi, 79 and 40 times in 20hrs.
Anyone still wants to tell me it is an iOS issue and not and Orbi issue?
- MarkC1024Feb 15, 2017Luminary
Did you not read Darren's last? There is a known issue they are working on.
- brasaxFeb 15, 2017Apprentice
I did. But here are a lot people saying it is an iOS issue and all other vendors have similar issues, which is wrong.
I have the debug FW installed to help the guys to sort the things out and not only complaining.. ;)