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Retired_Member's avatar
Retired_Member
Jan 25, 2017
Solved

Almost officially done with Netgear Orbi and their support due to not fixing the wifi issues

I am done waiting not hearing anything back from their engineering team to fix this issue.  It's been 3 weeks now with no fix.  I pretty much told them, they have till Feb. 10th before I purchase a d...
Before You Buy
Troubleshooting
  • DarrenM's avatar
    DarrenM
    Jul 11, 2017

    Hello Everyone

     

    We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.

     

    https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18

     

    If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.

     

    http://www.netgear.com/support/contact.aspx

     

    Thanks

    DarrenM

stavrosg's avatar
stavrosg
Star
Feb 28, 2017

How did the diabling of beam forming work for you in the end?

Jako888's avatar
Jako888
Star
Feb 28, 2017

Frankly I am getting fed up with this.

 

I have requested a return on Amazon on the basis the product is not fit for purpose.

 

will see what they say. 

  • Jako888's avatar
    Jako888
    Star
    Mar 01, 2017

    Amazon confirmed they are happy for me to return.

    • Retired_Member's avatar
      Retired_Member
      Mar 02, 2017

      Amazon is usually great for returns, even outside the period.