Forum Discussion

Retired_Member

Jan 25, 2017

Solved

Almost officially done with Netgear Orbi and their support due to not fixing the wifi issues

I am done waiting not hearing anything back from their engineering team to fix this issue. It's been 3 weeks now with no fix. I pretty much told them, they have till Feb. 10th before I purchase a d...

Before You Buy

Troubleshooting

DarrenM
Jul 11, 2017
Hello Everyone

We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.

https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18

If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.

http://www.netgear.com/support/contact.aspx

Thanks

DarrenM

alinajetly

Aspirant

Jul 10, 2017

try this :

- 1. Disable and Re-enable Wi-Fi Trigger

- 2. Reboot Your iDevice (iPhone)

- 3. Forget Wi-Fi Network and Rejoin

- 4. Reboot your Wired / Wireless Router/modem

- 5. Delete VPN App and test Wi-Fi again

And more information here - https://www.howtoisolve.com/fix-wi-fi-not-working-ios-11/

DarrenM

Sr. NETGEAR Moderator

Jul 11, 2017

Hello Everyone

We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.

https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18

If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.

http://www.netgear.com/support/contact.aspx

Thanks

DarrenM