Amazon appstore being blocked

Apprentice

Apr 19, 2020

You have to download the app from Amazon directly I think. To answer your question though, no, they are not the same thing. There is the Amazon Shopping app and then there is the Amazon Appstore app, but that's not a problem, opening the app and getting as far as seeing the apps is possible, just won't let me download anything using the app on my handheld devices. But seeing as the problem persists on the Firesticks accessing the same apps, just from a difference and device, the destination they both call to must the same or under similar urls.

The issue is that when you actually get into the apps on the Appstore and choose Install a message pops up saying that the payment has been declined.

On my FireStick, the problem manifests its way that it blocks the traffic from the Firesticks being able to load apps from the Amazon Appstore. On Firesticks below the Recents row there is a row that has all your installed apps. Also, if you long press the Home button, a screen comes up that allows you to see your apps kinds of like the apps screen on an Android phone or iPhone... with the FireStick connected to my Orbi WiFi I get a message that says authentication error occurred...

If I disconnect ANY of these devices from Orbi, the problem disappears. My cell phones if connected to their 4G networks can then install from Amazon. The FireSticks, if I connect them to the HotSpot on any of my phones, that app row I mentioned and the apps section are then populated.

Once I switch back to Orbi WiFi, the problem reemergers.

CrimpOn
Guru - Experienced User
Apr 19, 2020
I seem to recall a recent post about Amazon Prime streaming that was resolved by eliminating a "Double NAT" problem.
Is the Orbi (a) in "router" mode, and (b) connected to an ISP modem that is also a router?
- cdzo72
  Apprentice
  Apr 20, 2020
  I am running a dual wan setup through an Edge Router Lite 3. Running into that are my 2 ISP FTTH connections which are set to bridge only. NAT masquerade is setup for the dual wan setup on the EdgeRouter. The EdgeRouter provides a static local IP to the Orbi. How do I know the Orbi is the issue... any other router I connect behind the dual wan works perfectly without touching a single setting in the EdgeRouter. Zero issues of any kind for VOIP calls, streaming, downloading, zero issues. I connect the Orbi and issues immediately arise.
  - FURRYe38
    Guru - Experienced User
    Apr 20, 2020
    This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
    https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
    Couple of options,
    1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
    2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
    3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
    cdzo72 wrote:
    I am running a dual wan setup through an Edge Router Lite 3. Running into that are my 2 ISP FTTH connections which are set to bridge only. NAT masquerade is setup for the dual wan setup on the EdgeRouter. The EdgeRouter provides a static local IP to the Orbi. How do I know the Orbi is the issue... any other router I connect behind the dual wan works perfectly without touching a single setting in the EdgeRouter. Zero issues of any kind for VOIP calls, streaming, downloading, zero issues. I connect the Orbi and issues immediately arise.

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