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Forum Discussion
Amazon Fire tv stick not showing internet
We just set up our new Orbi system of a router and 2 additional satellites. We are plugging the Orbi router directly into an AT&T modem router 5268AC (which was just not putting out a big enough signa...
VL2020 wrote:Thank you! Option 3 worked!!! I think Amazon helpdesk should know this. The only thing they could offer to me is to reset the firestick to factory default which were useless.
Thanks for letting us know. Glad it work out for you.
Enjoy. :smileyvery-happy:
I'm having this same exact issue with both of my Fire Stick 4k units; however, my modem is just a modem (not a modem/router). Would setting the Orbi to AP mode work for me as well or does that only apply if your modem is also a router? I did change the 2.4Ghz channel to channel 11 (was on auto).
dpirovolos wrote:I'm having this same exact issue with both of my Fire Stick 4k units; however, my modem is just a modem (not a modem/router). Would setting the Orbi to AP mode work for me as well or does that only apply if your modem is also a router? I did change the 2.4Ghz channel to channel 11 (was on auto).
No, you can only use AP mode if your cable modem also serves as a router, which yours does not. You should not have an issue with your Amazon Firestick 4K units connecting to Orbi wireless (since many people do this).
Try the other Orbi Wireless settings recommendations from FURRYe38 's earlier post:
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).It's not that I have a problem connecting the sticks to my orbi - the issue is that even though the fire stick is connected to the orbi, the fire stick says that I'm not connected to the internet. I don't have this problem with any other device in the house except for the fire sticks.
Soemthing to contact Amazon about.
dpirovolos wrote:It's not that I have a problem connecting the sticks to my orbi - the issue is that even though the fire stick is connected to the orbi, the fire stick says that I'm not connected to the internet. I don't have this problem with any other device in the house except for the fire sticks.
I also have this same exact issue. I believe Option #3 is to switch to AP mode. It defaulted to router mode when I got it I believe and I thought that was because it literally needed to route wifi to/through the cable modem. Does it hurt anything to switch to Access Point mode? It seems like a big change. Also, apparently it can broadcast an SSID even when not in AP mode. Seems strange to me.
Does your cable modem have a built in wifi and router? If so, then yes you can switch to AP mode on the Orbi system.
If the modem does not have a built in router, then you'll need to leave the Orbi in router mode.
Caseykit wrote:I also have this same exact issue. I believe Option #3 is to switch to AP mode. It defaulted to router mode when I got it I believe and I thought that was because it literally needed to route wifi to/through the cable modem. Does it hurt anything to switch to Access Point mode? It seems like a big change. Also, apparently it can broadcast an SSID even when not in AP mode. Seems strange to me.
I have just a cable modem without wifi (since I have an ORBI). I could be wrong but I always thought a router was to go from one medium to another, like from cable coax to ethernet (which connects to ORBI). Therefore isn't a cable modem always a router? I'll be honest it seems like I should be setup as an Access Point but it works just fine without it the SSID's do broadcast.
