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Forum Discussion
Amazon Fire tv stick not showing internet
We just set up our new Orbi system of a router and 2 additional satellites. We are plugging the Orbi router directly into an AT&T modem router 5268AC (which was just not putting out a big enough signa...
dpirovolos wrote:I'm having this same exact issue with both of my Fire Stick 4k units; however, my modem is just a modem (not a modem/router). Would setting the Orbi to AP mode work for me as well or does that only apply if your modem is also a router? I did change the 2.4Ghz channel to channel 11 (was on auto).
No, you can only use AP mode if your cable modem also serves as a router, which yours does not. You should not have an issue with your Amazon Firestick 4K units connecting to Orbi wireless (since many people do this).
Try the other Orbi Wireless settings recommendations from FURRYe38 's earlier post:
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
It's not that I have a problem connecting the sticks to my orbi - the issue is that even though the fire stick is connected to the orbi, the fire stick says that I'm not connected to the internet. I don't have this problem with any other device in the house except for the fire sticks.
Soemthing to contact Amazon about.
dpirovolos wrote:It's not that I have a problem connecting the sticks to my orbi - the issue is that even though the fire stick is connected to the orbi, the fire stick says that I'm not connected to the internet. I don't have this problem with any other device in the house except for the fire sticks.
dpirovolos wrote:It's not that I have a problem connecting the sticks to my orbi - the issue is that even though the fire stick is connected to the orbi, the fire stick says that I'm not connected to the internet. I don't have this problem with any other device in the house except for the fire sticks.
I assume you have other devices connecting wireless to your Orbi network and they have internet connectivity? Then try forgetting the wireless network on your Amazon firestick and setup the wireless connection again. Worst case, factory reset them and start over. It seems that something is wrong with its connection to your working wireless network.
All other wireless devices work perfectly - it's only the two fire sticks that seem to have a problem. I know that likely points to a problem with the fire sticks rather than with my Orbi configuration, but I was encouraged when I saw that other people with the same problem were able to rectify it by making some changes to their configuration. I've been on the phone with Amazon support numerous times over this, have done multiple factory resets of the devices, and tried forgetting the network and reconnecting a bunch of times - I just think the fire stick is poorly made, especially as far as networking goes. If all other devices work great and have no problems getting out to the internet, it's tough to blame the problem on anything but the fire sticks themselves. Unfortunately, I don't think first-line Amazon support knows enough about networking to effectively assist customers with problems such as this one. I understand that troubleshooting 101 involves resets, reboots, etc. but they have to be capable of more than that since most of us can handle that stuff on our own.
