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Forum Discussion
Amazon prime video thinks VPN is active
Hi, within the last couple of days, any device on WiFi that tries to open prime video is greeted with a message saying a VPN is active. This is not the case. Chrome casts, iOS devices, laptops, etc al...
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
zcastagna84 wrote:
Hi, within the last couple of days, any device on WiFi that tries to open prime video is greeted with a message saying a VPN is active. This is not the case. Chrome casts, iOS devices, laptops, etc all get that message. I just hard wired into the modem and prime works so clearly it’s something with the router. I also just did a factory reset on all 3 of the units and the issue persists. Firmware is 2.5.1.16 (I’m not aware of any recent software updates on the router).
- I don’t think I can give you an answer on that, our ISP is called Desert INet and they use some type of Motorola canopy-Esque setup. There’s a receiver dish on the roof and some cabling that runs down into the house into a power brick looking thing that has a couple of Ethernet lines in it, one of which goes directly into the router. The line that goes into the router is what I hooked into my laptop, which worked as far as getting prime video
You need to check with your ISP to see if there is any router buit in to there system. Having a router in front of the Orbi router can cause problems having two routers on the same line.
I can call them again and ask, but I know when we got the service, they hooked up the Linksys router I had. I've had this thing set up for quite a while without any sort of issues so I'm unclear as to what could've happened in the last several days that'd trip it up. Heck, I never even touched the settings for the thing. I set it up months ago and that was it. Is there a way to see if/when any firmware updates rolled through?
zcastagna84 wrote:
I don’t think I can give you an answer on that, our ISP is called Desert INet and they use some type of Motorola canopy-Esque setup. There’s a receiver dish on the roof and some cabling that runs down into the house into a power brick looking thing that has a couple of Ethernet lines in it, one of which goes directly into the router. The line that goes into the router is what I hooked into my laptop, which worked as far as getting prime videoWould it be convenient to determine the public IP (WAN) address of your system?
i.e.
- Open a web browser and go to http://whatismyipaddress.com
Record the IPv4 address - On the web browser, open the Orbi web interface, click on the Advanced Tab. The IP address under "Internet Port" should match the address from whatismyipaddress.com
(This information can also be found on the Orbi "app" under Settings...Internet Port.
If this IP address is from one of the "Private IP Spaces" https://en.wikipedia.org/wiki/Private_network , then it is clear that the Desert INet product is a router. and thus there are two routers (what is called a "Double NAT" situation: https://kb.netgear.com/30186/What-is-Double-NAT )
Since this problem has begun recently, after being able to stream Amazon Prime for some time, "something has changed" and it doesn't sound like your network is what has changed. A little digging about Amazon video turned up a fascinating conversation from two years ago: https://community.ui.com/questions/Issues-with-Amazon-Streaming-Thinks-I-am-using-VPN-or-HTTP-Proxy/6aa85127-e827-4abb-9a46-4935b0b0686f
Does Desert INet have a user forum? Perhaps it would be worth posting "anybody having issues streaming video?"
- I checked on that website you mentioned as well as the Orbi management site and both have the same IP starting with a 204. I don’t see that in the range of IPv4 addresses on the wiki page you linked. That means no double NAT right? No forum on desert iNet. That discussion you found from a couple years ago, that’s interesting. A cursory read through it seems like they set up new equipment and Amazon’s VPN algorithm was erroneously flagging things as VPN. The guy in that Reddit post, who claimed to be a network engineer said as much in his situation too. However, wouldn’t the ISP be ruled out if I can connect into the modem and have it work?
https://www.reddit.com/r/amazonprime/comments/bgetdg/prime_video_thinks_im_on_a_vpn/?utm_source=share&utm_medium=ios_app&utm_name=iossmf
- Open a web browser and go to http://whatismyipaddress.com
