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Forum Discussion
zcastagna84
Feb 02, 2021Tutor
Amazon prime video thinks VPN is active
Hi, within the last couple of days, any device on WiFi that tries to open prime video is greeted with a message saying a VPN is active. This is not the case. Chrome casts, iOS devices, laptops, etc al...
FURRYe38
Feb 02, 2021Guru - Experienced User
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
zcastagna84 wrote:
Hi, within the last couple of days, any device on WiFi that tries to open prime video is greeted with a message saying a VPN is active. This is not the case. Chrome casts, iOS devices, laptops, etc all get that message. I just hard wired into the modem and prime works so clearly it’s something with the router. I also just did a factory reset on all 3 of the units and the issue persists. Firmware is 2.5.1.16 (I’m not aware of any recent software updates on the router).