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Forum Discussion
Amazon prime video thinks VPN is active
Hi, within the last couple of days, any device on WiFi that tries to open prime video is greeted with a message saying a VPN is active. This is not the case. Chrome casts, iOS devices, laptops, etc al...
I don’t think I can give you an answer on that, our ISP is called Desert INet and they use some type of Motorola canopy-Esque setup. There’s a receiver dish on the roof and some cabling that runs down into the house into a power brick looking thing that has a couple of Ethernet lines in it, one of which goes directly into the router. The line that goes into the router is what I hooked into my laptop, which worked as far as getting prime video
You need to check with your ISP to see if there is any router buit in to there system. Having a router in front of the Orbi router can cause problems having two routers on the same line.
I can call them again and ask, but I know when we got the service, they hooked up the Linksys router I had. I've had this thing set up for quite a while without any sort of issues so I'm unclear as to what could've happened in the last several days that'd trip it up. Heck, I never even touched the settings for the thing. I set it up months ago and that was it. Is there a way to see if/when any firmware updates rolled through?
Check the RBRs web page, if your at v16 still then nothing has come thru however there is several versions of FW available.
Someting on your Amazon device that changed?
Only other thing would be to factory reset the RBR and power off the ISP modem or service unit for 30 seconds then back ON then walk thru the setup wizard on the RBR and see if this changes anything.
My device is on v16 that you mentioned. I'll try and reset the unit from the ISP tonight once everyone is done working, and see if that helps. I did do a factory reset on all three of the Orbi units and set it all back up again last night and nothings changed. There havent been any changes to Amazon devices. The issue exists on any device that is on my network (iOS, PC, Fire Stick, etc.).