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Forum Discussion
Amazon prime video thinks VPN is active
Hi, within the last couple of days, any device on WiFi that tries to open prime video is greeted with a message saying a VPN is active. This is not the case. Chrome casts, iOS devices, laptops, etc al...
Check the RBRs web page, if your at v16 still then nothing has come thru however there is several versions of FW available.
Someting on your Amazon device that changed?
Only other thing would be to factory reset the RBR and power off the ISP modem or service unit for 30 seconds then back ON then walk thru the setup wizard on the RBR and see if this changes anything.
My device is on v16 that you mentioned. I'll try and reset the unit from the ISP tonight once everyone is done working, and see if that helps. I did do a factory reset on all three of the Orbi units and set it all back up again last night and nothings changed. There havent been any changes to Amazon devices. The issue exists on any device that is on my network (iOS, PC, Fire Stick, etc.).
Do you have Armore or Circle enabled?
- No, I haven’t used either of those services
Just checking...