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Forum Discussion
Amazon prime video thinks VPN is active
Hi, within the last couple of days, any device on WiFi that tries to open prime video is greeted with a message saying a VPN is active. This is not the case. Chrome casts, iOS devices, laptops, etc al...
I checked on that website you mentioned as well as the Orbi management site and both have the same IP starting with a 204. I don’t see that in the range of IPv4 addresses on the wiki page you linked. That means no double NAT right? No forum on desert iNet. That discussion you found from a couple years ago, that’s interesting. A cursory read through it seems like they set up new equipment and Amazon’s VPN algorithm was erroneously flagging things as VPN. The guy in that Reddit post, who claimed to be a network engineer said as much in his situation too. However, wouldn’t the ISP be ruled out if I can connect into the modem and have it work?
https://www.reddit.com/r/amazonprime/comments/bgetdg/prime_video_thinks_im_on_a_vpn/?utm_source=share&utm_medium=ios_app&utm_name=iossmf
https://www.reddit.com/r/amazonprime/comments/bgetdg/prime_video_thinks_im_on_a_vpn/?utm_source=share&utm_medium=ios_app&utm_name=iossmf
zcastagna84 wrote:
I checked on that website you mentioned as well as the Orbi management site and both have the same IP starting with a 204
. ...
However, wouldn’t the ISP be ruled out if I can connect into the modem and have it work?
Yes, of course. It worked before. It works when connected to the modem. It should still be working.
Did the Orbi replace a previous WiFi router? (I always keep the old one in a box "just in case".)
- I have a linksys router sitting around I can hook up which I assume would work. This morning I saw a FW update come through so I did that and it still gives the same issue. What’s curious is my work laptop which is the only thing with an Ethernet plug besides my desktop, I connect that into the modem. And we use something called ZScaler which is a VPN of sorts. Prime video works fine with or without that enabled. So there’s something screwy going on with Orbi. I wonder if I take the satellites offline, maybe it doesn’t like the mesh network? I’m running out of ideas and about to pay Netgear for support
IF you have a 2ndary router handy or prior router, if you do, i would put this in place as the host router then try configurting the RBR for AP mode.
Nother idea would be to test your Orbi system at a different location, say a friend, or familys place and see if the problem follows or not. Would help identify weather this is a Orbi or ISP issue.
zcastagna84 wrote:
I have a linksys router sitting around I can hook up which I assume would work. This morning I saw a FW update come through so I did that and it still gives the same issue. What’s curious is my work laptop which is the only thing with an Ethernet plug besides my desktop, I connect that into the modem. And we use something called ZScaler which is a VPN of sorts. Prime video works fine with or without that enabled. So there’s something screwy going on with Orbi. I wonder if I take the satellites offline, maybe it doesn’t like the mesh network? I’m running out of ideas and about to pay Netgear for support
