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Forum Discussion
Amazon prime video thinks VPN is active
Hi, within the last couple of days, any device on WiFi that tries to open prime video is greeted with a message saying a VPN is active. This is not the case. Chrome casts, iOS devices, laptops, etc al...
I have a linksys router sitting around I can hook up which I assume would work. This morning I saw a FW update come through so I did that and it still gives the same issue. What’s curious is my work laptop which is the only thing with an Ethernet plug besides my desktop, I connect that into the modem. And we use something called ZScaler which is a VPN of sorts. Prime video works fine with or without that enabled. So there’s something screwy going on with Orbi. I wonder if I take the satellites offline, maybe it doesn’t like the mesh network? I’m running out of ideas and about to pay Netgear for support
IF you have a 2ndary router handy or prior router, if you do, i would put this in place as the host router then try configurting the RBR for AP mode.
Nother idea would be to test your Orbi system at a different location, say a friend, or familys place and see if the problem follows or not. Would help identify weather this is a Orbi or ISP issue.
zcastagna84 wrote:
I have a linksys router sitting around I can hook up which I assume would work. This morning I saw a FW update come through so I did that and it still gives the same issue. What’s curious is my work laptop which is the only thing with an Ethernet plug besides my desktop, I connect that into the modem. And we use something called ZScaler which is a VPN of sorts. Prime video works fine with or without that enabled. So there’s something screwy going on with Orbi. I wonder if I take the satellites offline, maybe it doesn’t like the mesh network? I’m running out of ideas and about to pay Netgear for support
I can try and set up the Orbi at my gf's place this weekend and see if the issue persists. The other thing I wanted to try was to nuke it back to factory once more, and then set it up using a different password, that way all the devices on my network can't reconnect to it. I'm not sure if one of them is creating an issue. All I know is Amazon is useless. They deflect it back to Netgear, however I've had this thing set up for like 8-9 months, haven't touched a single setting in the router and now it doesn't work. It makes me wonder if they changed something on their end that suddenly doesn't play nice with Mesh wifi, or maybe Orbi in particular.
I had an issue with my Pixel 2 XL where it use to get WiFi calling on my old linksys router, then it stopped working after an update to the phone and Google would just punt it back saying I should've gotten a verizon branded Pixel 2 to guarantee. Except my phone would work on other networks fine.
Would be a good test to see if you can do that.
Can try a full reset again as well.
zcastagna84 wrote:I can try and set up the Orbi at my gf's place this weekend and see if the issue persists. The other thing I wanted to try was to nuke it back to factory once more, and then set it up using a different password, that way all the devices on my network can't reconnect to it. I'm not sure if one of them is creating an issue. All I know is Amazon is useless. They deflect it back to Netgear, however I've had this thing set up for like 8-9 months, haven't touched a single setting in the router and now it doesn't work. It makes me wonder if they changed something on their end that suddenly doesn't play nice with Mesh wifi, or maybe Orbi in particular.
I had an issue with my Pixel 2 XL where it use to get WiFi calling on my old linksys router, then it stopped working after an update to the phone and Google would just punt it back saying I should've gotten a verizon branded Pixel 2 to guarantee. Except my phone would work on other networks fine.
Out of curiosity, how does access point mode work? Would I be able to connect the modem to the yellow ethernet input on the back of the old linksys router, and then wire that into the yellow plug on the back of the orbi and then configure it into access point mode? I'm a little fuzzy on router mode vs AP mode, but it seems like the orbi would act as an extension of the linksys.
It seems like this issue is coming up for other people as I found another post on Amazon's support forum from a week ago https://www.amazonforum.com/s/question/0D54P00007wC4s6SAC/message-telling-me-to-disable-a-vpnproxy-server-blocks-streaming.
Tldr; amazon is basically useless.
- Update: it started working again. I don’t know why or how, but I did not do any further troubleshooting and it works as of this morning. Assuming Amazon devs broke something and then fixed it
Seems like it was a Amazon problem after all. :smileyembarrassed: