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Forum Discussion
Jodus
Feb 11, 2018Aspirant
Android & 2nd Gen Firesticks dropping off network?
Bought an Orbi system with one router and one satellite. Mostly pleased with it, generally excellent speeds, however my Android handset drops off the network regularly. Often my Samsung S6 Edge thinks...
JoeCymru
Feb 12, 2018Virtuoso
Just a thought: There was a known Android issue, that Google has theoretically fixed. Can you update your phones firmware? If locked check on the availabilty of a update with your company. Unsure about the firesticks.
- JodusFeb 12, 2018Aspirantthanks for the suggestion...but I'm on Android v7.0 which is the most recent update available from Voda.
My phone has no problems with disconnects on any other wifi systems...
Are there any log or debug files on the Orbi that might help in diagnosing the root cause of this issue?- guzzijasonFeb 12, 2018Apprentice
The fix from Google wasn't an Android OS update, but rather, and update for the Google Play Services app. If you have that, make sure it is the most recent version.
https://www.forbes.com/sites/kevinmurnane/2018/01/18/heres-how-to-fix-the-problem-if-googles-home-or-chromecast-is-disrupting-your-router/#74c18d18789e- JodusFeb 12, 2018AspirantThanks again for this information. My Google Play services is showing as up to date, with version 11.9.75, so not sure that this can be related to my issue?