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Forum Discussion
turnerm05
Dec 09, 2017Luminary
Android 8 Crashes Orbi
I've been tracking down an issue where my Orbi just suddenly drops wifi and reboots. I've isolated it to be associated with an Android device running 8.0 or higher. And I've proven it turning off w...
rhester72
Dec 18, 2017Virtuoso
Weird!
I updated to 2.1 for about an hour, fell back to the 2.0 KRACK beta, and still had intermittent restarts I couldn't understand.
Sure enough...I got a Pixel 2 XL last week, and it's running 8.1.
That explains it...sort of, but seriously, what the hell?
Tpars
Dec 22, 2017Guide
I have 3 people in this house that have Pixel XL phones. I've had the same issue for I don't know how long where I would wake up the phone and it would cause the satellite and router to crash/reboot. I've been doing some research.. seems that the Pixel doesn't like Mesh networks. I took someone's advice.. I enable bluetooth on my phone... the 2 other folks already had it on.. I'm shocked to say this has not rebooted since yesterday morning. What is weird is that my phone will connect to router or satellite.. but if I move to the other it disconnects.. goes to LTE then connects to the Orbi.. I also want to mention I enabled Mu-Mimo.. what I understand is the Pixel phones have the Mu-Mimo capability. I've been having this issue for quite some time.. I had the 8.1 beta.. the other 2 folks did not. Looking back it seems that my pixel 8.1 OS could have been causing the problems all along.
This router does not like changing the DNS server... I left that alone but due to the 52+ devices on my network I told it to use channel 11 for 2.4ghz and primary channel 48 for 5ghz.
I hope what I've shared will help others.. I agree with what has been said so far.. The moderators or Netgear staff does not put out too much helpful information in here. I pre-ordered this hardware so it's way too late to get my money back. One more thing.. I also hardwired the 4 4K FireTV sticks.. not sure if this helped but it obviously took 4 devices of the 5ghz.. I'm very confident this is the issue. The orbi wants to stay on 5ghz even though the signal is poor.
- turnerm05Dec 23, 2017Luminary
Tpars I'd almost bet money that your Orbi will reboot again in the morning. None of the settings you've messed with will solve it.
Netgear needs to aknowledge the issue, put on their big boy undies and fix it. Currently they are burying their heads in the sand. Meanwhile users flock to safer grounds.
- vreynoldsDec 23, 2017LuminaryI can confirm it happens in Android 7 too. My Samsung Galaxy 8 crashes the Orbi like clockwork when I wake up, and sometimes throughout the day. At least reboots 4 times per day. It's got to a point where I am afraid to touch my phone, and I cannot use 4G where I am because of the poor connection. I'm not going to spend another $350 on another mesh system because of the size of my house. I'm stuck with this until they fix it, if they fix it. But I am warning my neighbors and Friends, whoever would listen to me about these disconnect problems. It's a 50-50 chance they may or may not have the problem, but still I would hate for anyone to go through this. For such an expensive system.
- madbrainDec 23, 2017Luminary
It's not just Android 8 . My Orbi router crashes randomly. We don't have any Android 8 devices.
Only wireless devices we have are Wemo, Juicebox, Android 6 phone, 3 laptops (PCs).
- turnerm05Dec 23, 2017LuminaryI'm sure there are multiple issues besides Android 8. However, the issue in this thread is repeatable. I could crash my router on demand using my Pixel phone.
- Only1ZDec 23, 2017AspirantYep. I can crash my Orbi every time my phone sits idle for 10 or 15 minutes. When the phone is not on wifi, all is well.