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Forum Discussion
Android 8 Crashes Orbi
I've been tracking down an issue where my Orbi just suddenly drops wifi and reboots. I've isolated it to be associated with an Android device running 8.0 or higher. And I've proven it turning off w...
Ever since using a Pixel 2 phone on my Orbi system, the system constantly (at least 6+ times per day) dicsconnects all devices from my WiFi for a few minutes after using the Pixel 2 after it's been dormat for an hour or so.
How is it possible that adding a new device can disconnect 25 different devices? I dont understand, and am pretty disappointed in the Orbi system.
Unfortunately whenever I try to open a support case I get a message that the serial number is already in use? I'd appreciate some advice!! This us using the newest Orbi firmware, but I also downgraded to an older version that worked fine for months at a time and it had the same issue?
Adding a device doesn't disconnect the others (directly); rather, the Pixel is doing something that causes a kernel panic on the Orib, which causes it to reboot, which then disconnects all of the other devices.
To my knowledge, nobody has identified what the root cause is yet, so there is no real fix available.
- I can't figure out which is more absurd. The fact that Netgear hasn't even aknowledged the issue or the fact that they have a router that allows itself to be crashed by a client device.
I understand, and appreciate the insight. But one device that can cause an AP & whole WiFi system to panic and reboot just shouldn't happen. Whether it's Google's fault or Netgear's fault, a single device should not be able to bring the entire system down. It makes me wonder what other sort of problems Orbi is vulnerable to.
Unfortunately though, as I mentioned, I'm unable to start a support request due to the error the site's giving me. I'd like to help with getting the issue resolved, but I feel like the forum is the only route I have to do that.
- I don't think there is a known resolution to this issue. I don't think anyone has found a fix for the constant reboots. What worked for me was to set my WiFi on my phone to stay on during sleep only when it's charging. The rest of the time, when my phone is sleeping, the WiFi is off. In all the troubleshooting I've done, this is the only thing that has given me stable connection for two days. No reboots for two days, until this morning. It rebooted it as soon as I picked up my phone this morning. But it's better than reboots every day several times a day.
Thanks for the potential solution... Since my first post (less than 1 hour ago), I've plugged the Pixel 2 into a wired connection to try to keep the Wi-fi connection alive. Received yet another system reboot which disconnected all devices, including 2 active TV's and 3 PC's.. Hopefully I can just keep the thing plugged in until someone cares to track the problem down and push out an update.
Again, Would love to take a "formal" route to assist support with identifying this problem. But I'm unable to open a support request due to Netgear's support website restrictions. They can message me on here though...?