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Forum Discussion
Android 8 Crashes Orbi
I've been tracking down an issue where my Orbi just suddenly drops wifi and reboots. I've isolated it to be associated with an Android device running 8.0 or higher. And I've proven it turning off w...
I was able to open a support ticket outside the 90 day return policy. I just needed to call into the 800 number to create the ticket. I'm on level 3 support with engineering looking at it. That being said and after two weeks, we're no closer to a solution from Netgear. They keep coming back to me with things that I've either tried or things that older community threads have talked about. No new solutions or acknowlegements that they've found issue.
They also really don't seem to care that this thread exists. Its not like we're helping them debug this issue with all our attempts to fix it through setting and enviormental changes (sarcasim).
the problem apears to be coming from Android Oreo devices... I verified by turning off wifi on my phone(Oreo 8.1) last night, haven't had any issues with Orbi... Netgear still has to come up with a fix for their end, because no way should a client be able to disrupt and REBOOT a router!
- This problem is not caused by Android Oreo, can we please stop blaming the issue on that? I have Android 7.1 and am impacted by frequent reboots.