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Forum Discussion
turnerm05
Dec 09, 2017Luminary
Android 8 Crashes Orbi
I've been tracking down an issue where my Orbi just suddenly drops wifi and reboots. I've isolated it to be associated with an Android device running 8.0 or higher. And I've proven it turning off w...
orb526
Jan 08, 2018Guide
I seem to be a victim of this issue as well. I have been trying to diagnose periodic lost connections on my Orbi. I am on firmware 2.0.0.74 and have not tried updating to any newer firware versions. I did a factory reset this weekend to rule that out as a conributor. Then, after a lot of testing yesterday, I was able to duplicate the issue with one Pixel running 8.1 and the January patch. Consistently, if I let the phone sit for a while (30+ minutes?) and then wake it up, the Orbi looses all connections in the base and satellite and both the Wifi and wired LAN connections. The whole netork goes down and the connection to the cable modem is lost (the link light on the modem stops blinking). I have three other Android devices running in the house, a 6P on 8.0, a 5X on 80 and a 6 on 7.1.1 (or something close to that whatever the last official OTA update was). I have not been able to duplicate the issue with those devices yet. For the next few days I will leave my Pixel Wifi off and see what level of improvment I can measure.
However, I am not comletely convinced this is the only problem with my Orbi right now. I have been running a stability test on it and not surprisingly over the night with no usage, the connection remained up. But for some reason I found a disconnect this morning early at 5:30 AM. That one I can't explain yet. I am going to keep testing and try turning of the other Android Wifi one by one to see if the issue stops.
- dstrohmeyerJan 10, 2018Aspirant
This issue does seem to be spreading somewhat. Since turning off wifi to my phone (Note 5) it has been much less of an issue. But I had an old tablet (original galaxy Tab S) and a fire HD 8, and Fire HD 10 all cause the drop on rare occassion. It is not near as much with the Samsung phone, but I have still noticed it. Other devices, Xbox, roku, fire tv, etc have not seemed to have done it.