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Forum Discussion
turnerm05
Dec 09, 2017Luminary
Android 8 Crashes Orbi
I've been tracking down an issue where my Orbi just suddenly drops wifi and reboots. I've isolated it to be associated with an Android device running 8.0 or higher. And I've proven it turning off w...
Jramlow
Jan 17, 2018Tutor
Hydro130 you are correct. I missed the single sentence in a single post in a thread that was over 370 posts long which was posted at quarter after 12 last night. In the mean time this issue has been going on for well over a month. Many people have posted here. I personally know of one person who has been trying to work with Netgear tier 2 support since mid December and simply been getting the runaround. Linksys and TP-Link found this issue and brought it to the attention of google. Netgear appears to be playing catchup.
I am glad that they are working on prevention measures. I would not say its all that uncommon because wasn't it just a few weeks ago that Sonos had a flooding issue? I don't have Sonos so I can't really comment on it but I seem to remember seeing that there was a Sonos connected amp flood issue that was causing similar WiFi dropouts. I'm glad it isn't a vulnerability that we really need focused attention on.
My biggest beef is that I spent a lot of money on a one of the most expensive home mesh systems available and its been sitting in a box on my table because my network kept going up and down. I'm out of my 90 day support window and am directed here only to see posts indicating this is limited to a very small segment of the population as evidenced by the lack of articles posted by the news sites....at least until yesterday! Now, it is a big issue being covered by everyone.
As I said earlier, at least it is getting is well deserved attention now.
vreynolds
Jan 17, 2018Luminary
I work for a big software company, and we regularly send out our employees today communities to check posts and identify any major issues to work on them right away. I've seen a few Netgear employees here, but it's normally something like send your details to support. Only last week, they asked for a detailed explanation of what's going on. I think the problem that people have with Netgear, is that they didn't get ahead of this in advance. There are so many threads on router reboot or constant internet disconnects for several weeks now. They really should have investigated this.