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Forum Discussion

Vinterbird's avatar
Vinterbird
Star
Dec 17, 2016

Android devices keep getting thrown off the Orbi WiFi

(This was also an issue before the latest firmware)   Our Android devices (tablets and phones) keep experincing the same issue. They are all sporadically thrown off WiFi and re-connected again a fe...
Troubleshooting
StevenYago's avatar
StevenYago
Tutor
Mar 16, 2017
I've found that any device that has the dhcp assign the ip address in the .100 range keeps dropping the signal. Since I have applied fixed ip addresses to each device in my home the problem only appears when I come home and reconnect. Logging in fresh fixes it.
  • TomMac's avatar
    TomMac
    Guru
    Mar 16, 2017

    Just an observation re the Android devices,... Not exactly sure if new sw or changes made

     

    Have a new S7 that was draining 30-40 % at night on standby with only wifi on, and IOS drop outs. I was more concerned with the IOS/Ipad issue as it stopped me from streaming without dropouts several times per hour.

    Put in a trouble report and was sent a new debug version of sw just a bit newer than the latest version issued,  ( .12 debug ) .06 is current.

    Been running the debug sw for a week now and no answers yet from techs after 2 sets of logs submitted.

     

    Last night I turned off Beamforming and MU-MIMO to try a few others things that others post here... for the IOS problem ( not even thinking about the android as I got use to turning off wifi at night )

     

    Last night charged phone to 100% at 9pm, this morning at 8 am ( I left the wifi on just to see changes if any ) and found the S7 sitting at 97%...WOW!

    The draining of the battery on the phone has stopped with wifi on.  ( I was turning off the wifi and loosing 2% ) In both cases wifi on /wifi off the phone was in sleep mode with no apps runniing in background overnight

     

    So, it appears that either the new SW or the disabling of Beamforming & MU-MIMO or both have solved my S7 wifi issue ( will turn the two back on tonight and retest to see if it's just the SW )

     

    Sadly, still seeing the ipad drops now and then..but one issue fixed is better than none

     

    Edit; as to dropout on the S7, unsure as I don't stream with it and haven't seen a drop out problem with normal wifi/internet usage ( only battery drain )