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Forum Discussion
Android devices keep getting thrown off the Orbi WiFi
(This was also an issue before the latest firmware) Our Android devices (tablets and phones) keep experincing the same issue. They are all sporadically thrown off WiFi and re-connected again a fe...
I've had the Orbi for quite a few months now and posted my suggestions for dealing with the drops early in this thread.
For me, none of my iOS or Microsoft OS devices have any issues with the Orbi. Only the Androids in my house seem to drop and they are newer model phones (Galaxy S6, LG 6) and an older tablet (Galaxy Tab3).
I can get stable connections on all three android devices when I go into settings and take off dhcp and select static. Then you select advanced options and choose an IP address that is:
A) Not higher than 100 in the last section (i.e. 192.168.1.98)
B) Not currently being used on your network. Log into the Orbi and in the administration panel look at the current connected devices.
Once I've done that the connect works pretty well. It seems to lose connection every 10-14 days and I need to go into the settings on the device and re-enter the same info. It probably has to do with the Orbi refreshing its queue and losing the static addresses and wanting to push a new address.
Since my wife doesn't use home wifi on her phone, I'm the only one affected by this and I've chosen to not change any of the settings on the Orbi since it might affect the wifi for my other users.
I bought the base and one extender kit and am loathe to give up on this since it was so expensive compared to my older wifi configuration. I'm sure they'll figure it out eventually. It's got to be the software between the base and the extender since Netgear is known for solid hardware :)
"I'm sure they'll figure it out eventually. " I see you are a man of faith. Good for you.
Having the Deco M5, I lament the loss of speed I had with the Orbi. But the constant wifi drops were ridiculous, and there was no explanation or future fix planned from Netgear. It's a shame, but I wasn't going to wait forever. Everyone has their limit, and I had reached mine. Too bad, because this has a ton of potential due to the backhaul channel. Oh well :/
"Everyone has their limit, and I had reached mine" I am milimeters away. I am so bothered by this.
Looking at the Amazon UK site, its quite a mix of reviews.
I think the majority of the reviews are genuine but what must be taken into account is the level of competency of the user, and more often than not this is reflected in the details contained in the review.
There are more and more people reporting that they had used the Orbi for months totally trouble free but are now experiencing hellish nightmares on a daily basis. How many of those take the time to return and update their review. (It isn’t helped by the barrage of emails requesting reviews. Of late it is not unusual to get a request for a review before the product has arrived)
The one thing that stands out on the UK site is the comments made on reviews by the NETGEAR Support Team. They are very proactive, responding to both positive and negative reviews.
In particular reaching out to those who have left negative comments and offering assistance via an email address.
However as it stands, i dont think the reviews are a reflection of the product experiences that are being shared on this forum.
