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Forum Discussion

Vinterbird's avatar
Vinterbird
Star
Dec 17, 2016

Android devices keep getting thrown off the Orbi WiFi

(This was also an issue before the latest firmware)   Our Android devices (tablets and phones) keep experincing the same issue. They are all sporadically thrown off WiFi and re-connected again a fe...
Troubleshooting
OrbiPhilip's avatar
OrbiPhilip
Luminary
Jun 12, 2017
My Samsung Note 4 phone won't stay connected. It keeps failing with "Authentication Error Occurred". Is this related?

V1.10.x.x
  • zonomo's avatar
    zonomo
    Star
    Jun 12, 2017

    I would bet it is.   Has anyone heard of a fix coming soon?  This is getting comical.

    • OrbiPhilip's avatar
      OrbiPhilip
      Luminary
      Jun 12, 2017

      I rebooted the router and it's been stable for a little over half a day.  Very odd that i should have to reboot after just 72 hours.


      • OrbiPhilip's avatar
        OrbiPhilip
        Luminary
        Jun 13, 2017
        OrbiPhilip wrote:

        I rebooted the router and it's been stable for a little over half a day.  Very odd that i should have to reboot after just 72 hours.


        Same nonsense this morning. Alternating between "Authentication error" and "Saved, Secure", but no live connnection.  Nothing has changed since I laid the phone down last evening.

        To narrow things down, I disabled guest wifi. I read a post on a Samsung discussion suggesting enabling TKIP.  Have done that also, will see if things improve.