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Android devices keep getting thrown off the Orbi WiFi
(This was also an issue before the latest firmware) Our Android devices (tablets and phones) keep experincing the same issue. They are all sporadically thrown off WiFi and re-connected again a fe...
It really is a great pity that Netgear can't get to the bottom of these issues.
I still believe that it's environmental related ie. if I were to send you my perfectly working Orbi/Arlo setup and you were to send me yours, that your would work perfectly here and mine would give you grief there.
This is by no means and excuse but something that Netgear needs to dive into to find out why in certain installations these problems are occurring.
Were you sent some of the Orbi beta versions of the firmware to try out?
If not then I would ping DarrenM to see if he can assist.
One more for the list. Brand new Orbi RBK50 + Satellite, updated to the latest firmware. Running as router.
The good:
A room that was previously a deadspot now has solid, fast internet. A PS4 connects and, for the first time anywhere in the house, maxes out the line and doesn't give me network error messages in games. A laptop connects and inSSIDer shows a green connnection strength. TV streams 1080P happily. All solid, fast connections.
The bad:
Android phone. LG. In the same room. Repeatedly drops connection. "Internet unavailable with ORBI20". "Authentication error", occasionally. All without moving the phone.
I've tried: assigning an IP, letting it select an IP, both types of DHCP available in the developer options, beamforming on/off, MUMIMO on/off, moving the satellite. None change anything.
The satellite signal is twice as strong as the base, so it shouldn't be an issue of choosing which to connect to.
Literally just watched it, over 5 minutes, go from a "good" 5GHZ 351Mbps connection, slow down to a 13Mbps connection. Disconnect. Connects to 2.4. Tells me "internet unavailable" and now "Avoided Poor Internet Connection". Without moving it. Turn the wifi off and back on, and connects fine. Plus the laptop I'm typing on stays connected (5GHZ) and inSSIDer shows no change in signal.
Phone had no issue staying connected to the Asus router in place beforehand. The signal just doesn't cover the house.
Try enabling TKIP
HoboJones wrote:Android phone. LG. In the same room. Repeatedly drops connection. "Internet unavailable with ORBI20". "Authentication error", occasionally. All without moving the phone.
But that will limit the speed to everything else to 54Mbps, which kind of defies the point of spending this much. I can get that performance with a pair of £10 wifi extenders.
Hello HoboJones
Have you gone into the advanced wifi settings on the phone and turn off the feature that switches to your mobile network when it has low wifi or loss of wifi it could be a issue on the mesh network when it keeps dropping.
DarrenM
Have never had that turned on. And the signal strength is enough to stream 1080P, etc. It's purely the android phones - 2 of them - on the network. And they've never had an issue with the previous wifi.
This would appear to be an Orbi issue, given the number of similar comments/posts.
DarrenM wrote:Hello HoboJones
Have you gone into the advanced wifi settings on the phone and turn off the feature that switches to your mobile network when it has low wifi or loss of wifi it could be a issue on the mesh network when it keeps dropping.
DarrenM
This didn't do anything but lose all my WiFi passwords for every place I visited.
Hardware Version RBR40
Firmware Version V1.12.0.20
GUI Language Version V1.0.0.297My Samsung Galaxy S8 running Android 7.0 disconnects frequently and quickly. I have been using my mobile network in my home ever since I purchased ORBI.
I have tried every suggestion in this thread with no luck. Is this an issue with Samsung or NETGEAR? Is there a beta available? Has anyone had any luck with another product (Google Wifi)?
Hello Jaredrummier
It was a issue with samsung and a patch from them has fixed the issue but not every ISP has pushed it out yet keep checking for a update on your phone.
DarrenM
DarrenM wrote:Hello Jaredrummier
It was a issue with samsung and a patch from them has fixed the issue but not every ISP has pushed it out yet keep checking for a update on your phone.
DarrenM
Darren,
Why does the exact same problem affect Surface Pro (2017's), Surface Pro 3's, Amazon Echo's, Chromecasts and Samsung S7E's and S7's at the same exact moment the S8/S8+ experiences teh issue?
Or LG. Any suggestion it's Samsung only is nonsense.
The excuse that some ISPs haven't pushed the update is false. As of today, the latest update from Verizon is NRD90M.G950USQU1AQG4. My device already has this update. I temporarily fixed the issue by creating a guest network and my device no longer disconnects.
When creating the guest network check "Allow guests to see each other and access my local network", change the "Guest Wireless Network Name" and enable security (so your neighbors don't use it and you can still control other devices connected to the network).
- I finally gave up and returned my ORBI and sattelite. Got the opportunity to test the AirTies 4920 for some weeks, with promising results. The disconnection issue is not completely gone, but greatly reduced and not any problem more. Found out that giving different SSIDs to 2.4 and 5GHz was best.
I ended up buying the AirTies (3 pack) and am very happy with them. Prefer stability over cutting edge speed ;-)
For background on my system, testing and observations - please see my previous posts.
Good luck!
