NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Vinterbird
Dec 17, 2016Star
Android devices keep getting thrown off the Orbi WiFi
(This was also an issue before the latest firmware) Our Android devices (tablets and phones) keep experincing the same issue. They are all sporadically thrown off WiFi and re-connected again a fe...
OrbiPhilip
Jul 20, 2017Luminary
Try enabling TKIP
HoboJones wrote:Android phone. LG. In the same room. Repeatedly drops connection. "Internet unavailable with ORBI20". "Authentication error", occasionally. All without moving the phone.
HoboJones
Jul 20, 2017Aspirant
But that will limit the speed to everything else to 54Mbps, which kind of defies the point of spending this much. I can get that performance with a pair of £10 wifi extenders.
- DarrenMJul 21, 2017Sr. NETGEAR Moderator
Hello HoboJones
Have you gone into the advanced wifi settings on the phone and turn off the feature that switches to your mobile network when it has low wifi or loss of wifi it could be a issue on the mesh network when it keeps dropping.
DarrenM
- HoboJonesJul 21, 2017Aspirant
Have never had that turned on. And the signal strength is enough to stream 1080P, etc. It's purely the android phones - 2 of them - on the network. And they've never had an issue with the previous wifi.
This would appear to be an Orbi issue, given the number of similar comments/posts.
- SangwichJul 22, 2017Star
DarrenM wrote:Hello HoboJones
Have you gone into the advanced wifi settings on the phone and turn off the feature that switches to your mobile network when it has low wifi or loss of wifi it could be a issue on the mesh network when it keeps dropping.
DarrenM
This didn't do anything but lose all my WiFi passwords for every place I visited.
- jaredrummlerAug 25, 2017Aspirant
Hardware Version RBR40
Firmware Version V1.12.0.20
GUI Language Version V1.0.0.297My Samsung Galaxy S8 running Android 7.0 disconnects frequently and quickly. I have been using my mobile network in my home ever since I purchased ORBI.
I have tried every suggestion in this thread with no luck. Is this an issue with Samsung or NETGEAR? Is there a beta available? Has anyone had any luck with another product (Google Wifi)?
- DarrenMAug 25, 2017Sr. NETGEAR Moderator
Hello Jaredrummier
It was a issue with samsung and a patch from them has fixed the issue but not every ISP has pushed it out yet keep checking for a update on your phone.
DarrenM
- AnonymousAug 25, 2017
DarrenM wrote:Hello Jaredrummier
It was a issue with samsung and a patch from them has fixed the issue but not every ISP has pushed it out yet keep checking for a update on your phone.
DarrenM
Darren,
Why does the exact same problem affect Surface Pro (2017's), Surface Pro 3's, Amazon Echo's, Chromecasts and Samsung S7E's and S7's at the same exact moment the S8/S8+ experiences teh issue?
- HoboJonesAug 25, 2017Aspirant
Or LG. Any suggestion it's Samsung only is nonsense.
- jaredrummlerAug 25, 2017Aspirant
The excuse that some ISPs haven't pushed the update is false. As of today, the latest update from Verizon is NRD90M.G950USQU1AQG4. My device already has this update. I temporarily fixed the issue by creating a guest network and my device no longer disconnects.
When creating the guest network check "Allow guests to see each other and access my local network", change the "Guest Wireless Network Name" and enable security (so your neighbors don't use it and you can still control other devices connected to the network).
- rkleivelAug 25, 2017GuideI finally gave up and returned my ORBI and sattelite. Got the opportunity to test the AirTies 4920 for some weeks, with promising results. The disconnection issue is not completely gone, but greatly reduced and not any problem more. Found out that giving different SSIDs to 2.4 and 5GHz was best.
I ended up buying the AirTies (3 pack) and am very happy with them. Prefer stability over cutting edge speed ;-)
For background on my system, testing and observations - please see my previous posts.
Good luck!