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Forum Discussion
Another Orbi dropping connection thread
Hello all, I've had my Orbi RBK50 and RBS50 set up for roughly 6 months. When I first got it I was having a lot of dropped connection issues. I tried several things from the community, channel, unmark...
Has there recently been an change in your ISP router or Modem?
Not that I am aware of.
- If you have an ISP router, is it bridged?
It is a Netgear CM500 router only. Don't think it is bridged.
- Do you have Orbi in Router Mode?
Orbi is in router mode
- Do you have an ISP
Spectrum
- What IP address is assigned to the Satellite when the issue happens?
How do I know what the IP is when it goes down?Please advise.
- Please set a reserved address for the Satellite. You can do this by going to >> ADVANCED >> Setup >> LAN Setup >> and click on ADD on the bottom of the page.
Do I just pick any IP address in the range?
I'm going to let it run over night and tomorrow to see how it runs with the Arlo unhooked.
Thank you again for your time. I apologise in advance if some of my questions are basic. I will do some research on reserving an IP.
Not that I am aware of.
- If you have an ISP router, is it bridged?
It is a Netgear CM500 router only. Don't think it is bridged.
- Do you have Orbi in Router Mode?
Orbi is in router mode
- Do you have an ISP
Spectrum
- What IP address is assigned to the Satellite when the issue happens?
How do I know what the IP is when it goes down?Please advise.
- Please set a reserved address for the Satellite. You can do this by going to >> ADVANCED >> Setup >> LAN Setup >> and click on ADD on the bottom of the page.
Do I just pick any IP address in the range?
I'm going to let it run over night and tomorrow to see how it runs with the Arlo unhooked.
Thank you again for your time. I apologise in advance if some of my questions are basic. I will do some research on reserving an IP.
Nailem wrote:
..........
It is a Netgear CM500 router only. Don't think it is bridged.
.......
I checked this product and it looks like a Modem only with no router functionality.
Nailem wrote:
...............
I'm going to let it run over night and tomorrow to see how it runs with the Arlo unhooked.
.......
Yes, please let us know if you will get any improvement with no wired devices
- My Arlo has been unplugged and everything was stable last night and most of the day and then my daughter came home, she had spent the night at a friend's house, and I started dropping connection. Probably 15 times between noon and 5pm. I don't know if that has anything to do with it or not but she is the only one in the family with an iPhone.
Nailem wrote:
My Arlo has been unplugged and everything was stable last night and most of the day and then my daughter came home, she had spent the night at a friend's house, and I started dropping connection. Probably 15 times between noon and 5pm. I don't know if that has anything to do with it or not but she is the only one in the family with an iPhone.This is almost the symptoms that I was getting. Issues were triggered when one device starts doing roaming then the whole system will start go crazy.
It looks that you have the router and satellite close to each other so that roaming will be triggered for some devices very often (can be an idea to get the base stations further from each other or reduce the transmission power).
My issue was caused solely by my wired speakers. You mentioned that you only had the Arlo hum connected to the Satellite. Any other wired devices connected to the router? Can you also please look in the logs and see if you have very frequent DHCP (same IP address getting DHCP assignment every couple of seconds). You can find the Logs here: