Another Orbi RBK50 internet drop

While I am not on the computer all day long to know if the internet is dropping and recovering by itself, I am cautiously optomistic that the traffic meter and the daylight savings solutions along with using google's time servers has eliminated the problem.   

The bigger problem is Netgear's attitudes towards customer support. Never have I encountered a company that warrants the hardware for a year but will only talk to you for 90 days.  How does one go about getting an RMA for bad hardware without them troubleshooting on the phone with you?  They immediately tell you to buy the expensive support package or they won't talk to you.  Something changed on their end (update, bad DNS loookup, time, etc, who knows....) but it becomes the customer's problem.   I was promised a call back by a 'next level up' tech when I made that very complaint and it turned out to be a bold faced lie.  They sent an email reiterating the need to purchase the plan and then never made the promised call to me.  Lying to a customer is not a good business model.  I suspect that a lot of less self-sufficient or less knowledgeable people get conned into buying these service plans from Netgear.....  shame, shame, shame.

EDIT/UPDATE

Just saw this on the thread I was learning from:

Engineering has determined that the issue is caused by the Traffic Meter. The quick workaround is to disable the traffic meter.

To disable traffic meter:
Access orbilogin.com > go to ADVANCED Tab > Advanced Setup > Traffic Meter > uncheck Traffic Meter

Engineers are working on a firmware fix to be released.

Regards,
Blanca
Community Team