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BigRune's avatar
BigRune
Apprentice
Feb 26, 2020
Solved

Another RBR50 Dropping Internet Connection

OK, so now I just about had it with this Netgear setup I bought. 

 

Seven week old setup of RBR50 and a wired RBS50. fwV2.3.5.30 on both devices.Router Connected to a CTS HES 3106 Fibre converter switch.

 

After initial setup the system was running fine, serving a mix of connected and wireless clients. Great speeds too. However after 3-4 weeks I experience losing wan connection weekly on both wired and WiFi devices. WiFi still working though.

 

Logging in locally with the orbi app i displays the RBR50 as having magenta ring and no internet connection. Selecting Internet Speed displays a healty 300/300 connection.

 

Turning off WiFi on the phone and logging in remotely displays a RBR50 with green ring and INTERNET ONLINE. :smileyfrustrated:

 

Rebooting the Router makes everything OK.

 

I would have guessed this was a mature product by now. Scanning through the forum on similar topics I only see suggestions that users should hardware reset and spend time making new setups trying different, often unrelated, changes in settings.

 

Again, as stated in other thread, I come from previously using an AC3200 Router that never required a reboot or stopped traffic in five Years.

 

  • Today I feel total relief. I returned the RBK50, got a total refund and installed my old ugly, no-app, rock-solid AC3200 router.

     

    Could not imagine a product that flawed would still be in the shelves. Good luck you all with future firmware uppdates and endless discussions what equipment this malfunctioning piece of garbage is,connected to :smileylol:.

38 Replies

  • Today I feel total relief. I returned the RBK50, got a total refund and installed my old ugly, no-app, rock-solid AC3200 router.

     

    Could not imagine a product that flawed would still be in the shelves. Good luck you all with future firmware uppdates and endless discussions what equipment this malfunctioning piece of garbage is,connected to :smileylol:.

    • ekhalil's avatar
      ekhalil
      Master

      This is the issue of the ISP Lease time that was introduced few months ago in Orbi.

      Reducing the ISP Lease time should solve this issue.

      Reducing the ISP Lease time can be done using the following telnet commands:

       

      >> config get wan_lease

      >> config set wan_lease=1200

      >> config commit

       

      Good luck.

  • Hi There,

     

    I also came across the same problem after receiving a new cable modem.

     

    I did the following to resolve the problem.

     

    On my cable modem:

    I put off all the wifi signal sending.

    I put a static ipadres in it for the orbi modem.

    I put the dmz mode with the ipadres of the orbi.

    I connected the Orbi direct to the cable modem.

     

    On the Orbi:

    I put the orbi in AP mode.

    Turned on 20/40 mhz

    Turned on WMM(2.4 and 5Ghz)

    Preample automatic on both with 100% signal strength

    Turned off Backhaul

    Turned on beamforming

    Turned on MU-MIMO

    Turned off Fast Roaming

    2.4 Ghz channel: automatic

    5 Ghz channel is on 40(I did some tests on every channel and for me this was the fastest)

    Guest network is off

    No dynamic DNS

     

    My Orbi is running at version 2.5.1.16

    Make sure the Satellites ar on the same version!

     

    I have 2 indoor satellites and one outdoor satellite.

     

    After this setup I didnt had any drops that where common in the weeks before.

     

    Hope this will help

     

     

     

     

     

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User

      I recommend NOT using the modem DMZ for the RBR in AP Mode. When in AP mode, the RBR doesn't provide any kind of firewall protection. This is only used when the RBR is in router mode. IF you have the RBR in AP mode in the modems DMZ, you maybe suseptible to attacks and are NOT protected by the modems firewall. 


      DsxUndertaker wrote:

      Hi There,

       

      I also came across the same problem after receiving a new cable modem.

       

      I did the following to resolve the problem.

       

      On my cable modem:

      I put off all the wifi signal sending.

      I put a static ipadres in it for the orbi modem.

      I put the dmz mode with the ipadres of the orbi.

      I connected the Orbi direct to the cable modem.

       

      On the Orbi:

      I put the orbi in AP mode.

      Turned on 20/40 mhz

      Turned on WMM(2.4 and 5Ghz)

      Preample automatic on both with 100% signal strength

      Turned off Backhaul

      Turned on beamforming

      Turned on MU-MIMO

      Turned off Fast Roaming

      2.4 Ghz channel: automatic

      5 Ghz channel is on 40(I did some tests on every channel and for me this was the fastest)

      Guest network is off

      No dynamic DNS

       

      My Orbi is running at version 2.5.1.16

      Make sure the Satellites ar on the same version!

       

      I have 2 indoor satellites and one outdoor satellite.

       

      After this setup I didnt had any drops that where common in the weeks before.

       

      Hope this will help

       

       

       

       

       


       

      • DsxUndertaker's avatar
        DsxUndertaker
        Aspirant
        Correct,

        I had the Ip adres filled in but disabled the option. Orbi still works fine.