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Forum Discussion
Any options after 90 days to return defective RBK30 unit?
I've had it.. I can't take it anymore. I've tried and tried and tried to get this peice of crap system to work. I purchased it in Dec 2017 from Amazon. I have not purchased any "Product Support" pack...
After sending my contact information to Christian, I was contacted by Netgear support. Gave them all of the Model Numbers, Serial Numbers, etc.
They called me a few days later (Thursday 9/6/18) and went through an hour and a half of troubleshooting on the phone. Factory Resets, Pairing, Moving them around... no luck. Agent decided that at least one of my units were defective and instructed me that she was going to talk with her supervisor to determine which units to replace or whether they were going to just send me an entirely different system and that they would call me back the next day to let me know. I told her that I would be travelling, but would be available to take the call.
They called me back the next day (Friday 9/7/18) and wanted to do more troubleshooting, but since I wasn't at home I didn't have physical access to anything. I was told that "it shouldn't take more than an hour". They asked if they could call back on Monday 9/10/18... today is 9/12/18 and I haven't heard from them.