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Forum Discussion
Any options after 90 days to return defective RBK30 unit?
I've had it.. I can't take it anymore. I've tried and tried and tried to get this peice of crap system to work. I purchased it in Dec 2017 from Amazon. I have not purchased any "Product Support" pack...
After sending my contact information to Christian, I was contacted by Netgear support. Gave them all of the Model Numbers, Serial Numbers, etc.
They called me a few days later (Thursday 9/6/18) and went through an hour and a half of troubleshooting on the phone. Factory Resets, Pairing, Moving them around... no luck. Agent decided that at least one of my units were defective and instructed me that she was going to talk with her supervisor to determine which units to replace or whether they were going to just send me an entirely different system and that they would call me back the next day to let me know. I told her that I would be travelling, but would be available to take the call.
They called me back the next day (Friday 9/7/18) and wanted to do more troubleshooting, but since I wasn't at home I didn't have physical access to anything. I was told that "it shouldn't take more than an hour". They asked if they could call back on Monday 9/10/18... today is 9/12/18 and I haven't heard from them.
Hello 2OrbiOrNot2Orbi,
Thank you for the update. I have requested for the support team to follow up with you as soon as possible.
~Christian
Aparently Christian has some major pull at Netgear. Customer Service called me within 5 minutes of his post above.
They indicated that they will be sending me an email to begin the RMA process. I will update this post as this process unfolds.
Thank you Christian.
Received the RMA email. They are planning to send a replacement RBR40 router only... thing is... the router is the only part of the system that I originally recieved which has worked correctly. It is the satellites that aren't working correctly.
I would just go along with it and give it a shot, but they want me to pay $16.90 for shipping for something that I don't believe will help at all.
Now I am conflicted, mostly out of principle. I'm going to pay $16.90 to get something shipped to me that doesn't fix the problem. Then best case scenario, they ask me to pay $16.90 again after several more hours of troubleshooting to send replacements for one or both of the satellites... which may or may not resolve the issue?