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Forum Discussion

Akahogan's avatar
Akahogan
Tutor
Jun 13, 2020

Anyone else enjoying dropped connections and poor customer support with Orbi RBR50?

So, I have been struggling with my Orbi for over one month and working with customer support. While the representatives have been very professional and supportive, the process is absolutely a failure...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jul 20, 2020

 

v16 FW was working for past 14 days with zero issues:

https://community.netgear.com/t5/Orbi/RBK50-RBR50-RBS50-Satellite-WIFI-issues-with-FW-2-5-1-x/m-p/1947363/highlight/true#M98026

 

I just updated to v32 last nite. 

https://community.netgear.com/t5/Orbi/New-Orbi-50-series-Firmware-Version-2-5-1-32-FW-Release/m-p/1941412/highlight/true#M97094

Something to try. 

 

Most users think they need separation of SSIDs. This would be incorrect thinking. Most of the problems seen with SSIDs and the use of single SSIDs is not Orbi, rather the wifi device mfr limiting there setup sofware to work only on 2.4Ghz, when both 2.4Ghz and 5Ghz are on the same network. Making dual band setup devices to work on only 2.4Ghz is a limiation from the wifi device mfr. Dualband works on either frequency and the radios are on the same network. Why IoT mfrs do this is beyone anyones thinking accept for making there product as cheap and possible. 

 

I've been using single SSID since Smart Connect first came out back in 2012/13. 

 

IF your having problems then let us know what they are. Maybe we can help you out. Give details. Been able to help users get there systems working or working better. There are many factors in problems and causes of any wifi router that can be not attributed to Orbi.