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suesgirl's avatar
suesgirl
Aspirant
Mar 02, 2022

Anyone else with ATT having trouble with LBR20 today?

Anyone else disconnected today? I have not had internet service all day. I think something changed at midnight is my suspicion and ATT shut me off. Surely I'm not the only one? Anyone else?

3 Replies

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  • KevinLiT's avatar
    KevinLiT
    NETGEAR Moderator
    Mar 02, 2022

    Hello suesgirl,

     

     

     

    We would like to hear more about the issue you are experiencing. What behaviors are you noticing from your LBR20 that lead you to believe you have been cut off from AT&T?

     

    In the meantime take a look at your router settings to make sure you have the network mode to automatically choose "4G or 3G".

     

    Please see image below:

     

     

     

     


    I look forward to hearing about the progress of  this issue. 

    Please keep us informed!!

     

     

    Best,

    Kevin 

    Community Team

    • suesgirl's avatar
      suesgirl
      Aspirant
      Mar 03, 2022

      Thank you for your response.  After multiple unplugging and reboots last night I was finally able to get it back online.  I'm not sure if it was just a high traffic time or what but I usually don't have that type of problem on a weeknight.  I have noticed things have been running slower than normal.  Also I did check those settings and they are set to your reccomendations.  Are there any other settings I should check to make sure things are running optimally?  

      • KevinLiT's avatar
        KevinLiT
        NETGEAR Moderator
        Mar 04, 2022

        Hello suesgirl,

         

        At this time the settings in the photo above are the optimal settings for your LBR20 connectivity to AT&T. 

         

        Please let me know if this issue reoccurs!

         

        Happy to help!!

         

        Best, 

        Kevin

        Community Team