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Forum Discussion

jasonjason's avatar
Dec 18, 2017

Anyone with entire network drop problem NOT using a Pixel 2?

I won't rehash the entire issue, but I (along with many others) have been experiencing the issue where your entire network drops (Orbi Router appears to reboot). This happens intermittently, sometimes multiple times in an hour. I have been able to go as long as 36 hours without a reboot.

 

Many of us suspect it may happen only when our Pixel 2 or Pixel 2 XL phones are on the network.

 

This issue started about 2-3 weeks ago for me, which happens to coincide with my Pixel 2 XL update from 8.1 beta to 8.1 production. I've tried the newest beta and 3 newest production firmwares on my Orbi, with no improvements.

 

So, as many of us in the community are trying to figure out how the hell to fix this so that our houses can function again: Are you having this issue and DO NOT have a Pixel 2 or Pixel 2 XL phone connect to your network?

16 Replies

  • I have nexus 6 phone running android 7.0, I have RBK50 - one base unit and two satellites. whenever i go from 1st floor to second, the wifi disconnects at some point and fails to connect to my network again. Every time i have to reboot my phone. I am absolutely no idea, whether this is the problem with my phone or the orbi. My wifie has pixel 1 and it doesnt have any problem at all.