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Forum Discussion
Anyone with entire network drop problem NOT using a Pixel 2?
I won't rehash the entire issue, but I (along with many others) have been experiencing the issue where your entire network drops (Orbi Router appears to reboot). This happens intermittently, sometime...
Actually, not a bad idea. Just use an old router and set it up as access point and connect it to the main orbi, then just connect the phones to the access point. This will keep every device in the same subnet to make it easy for those that need their phones to connect to their smart equipment.
I wouldn't even bother troubleshooting at this point, it is clear Netgear is steering clear of this issue. Wouldn't doubt it that the moderator has been told not to respond regarding this issue. You saw that a mod deleted my post rather than respond to the issue at hand. A good vendor will always inform their customers that an issue has been presented to them and they are working hard to resolve the problem. If they won't acknowledge the problem, that is not a good vendor. Best to just replace it with something better or try the workaround with an access point and hope they fix it soon. I doubt I will be doing the latter.
I had a RBK30 (RBR40/RBW30) system and had repeated entire network drops (ethernet and wi-fi) w/no Pixel devices in the house, on both 2.0 and 2.1 FW. Phones: Samsung S7 Edge, Samsung Note 5, Samsung S5, iPhone 6p, Nexus 6P. The iPHone and Nexus are work devices and rarely used...probably used the iPhone a couple times while I had the Orbi, Nexus maybe once.
I've since returned the Orbi system and am trying out an Eero system.
My Orbi has gone into the pile of shame (pile of hardware that has been a flop for me). The fact that Netgear refuses to respond to the multiple threads on the issue is all I needed to know.
I bought and setup my Eero system on Saturday. It's been rock solid. It's not as fast as Orbi but it's good enough (I mean - the worst speeds I get are around 80-90 and I'm getting 150+ in most spots around the house).
For what it's worth, it's not just the Pixel 2 and Pixel XL 2. I have an original Pixel and a Nexus 6P. Both have this issue. And it's absolutely related to Android 8+ as my Nexus 6P hadn't been used for months. I charged it up, tried it out for 2 days with no issue. I upgraded it to Android 8 and it quickly crashed my Orbi.
I'm absolutely appaled that Netgear has yet to reply ONCE on any of these threads. What a bunch of pansies. I'm out. Orbi could've been superb (and it was for many months) but they've lost me for good and I assume many more will follow suit very shortly.
Netgear guy: What android versions were you running on those devices? Seems like it is tied to 8.1 and not just the pixel phones.
It really is pretty sad they aren't responding, figured I would give it a shot to have one of their mods respond, but they don't. You better believe they are reading these posts as they deleted one of my posts already. Shame. Even though I am probably not keeping mine, Netgear upper management needs to be aware of this lack of support and communication. I will give them a call when I can.
- I just hooked up my old Asus N66U and boxed up my Orbi RBK30 because I don’t have time to keep dealing with this. Same as everyone else, Pixel 2 on 8.1 causing the router to reboot. I think I read that some people on 2.1 firmware with other devices were having reboot issues, but I’ve tried 3 different firmwares with the same results.
The Pixel 2’s wifi issues should be isolated to the device; it is entirely Netgear’s fault that those issues are causing the router to reboot. swappedsr - the Nexus 6P has Android 8.0.0 on it. I haven't updated it to 8.1 yet (assuming there is an 8.1 release for it).
And unless the issue occurs when the phone is just sitting there not being used, the 6P/Oreo was not related to my problems, as I rarely if ever used it while I was having the problems w/network dropping.
I know for certain that it's at least 8.1 that's causing the issue but I think it may also by 8.0.
I have a replacement RBK30 set coming this Friday. Assuming I don't cancel that order (and it is getting more and more likely each day that I will cancel it, as the Eero setup continues to just work each day w/out any issues or drama) I will test it w/my Nexus 6P both turned off, turned on and on the network unused, and turned on and used.
- Yeah not sure if it goes back to version 8.0, but verified 8.1 is indeed an issue. It wouldn’t surprise me that 8.0 has an issue as well. This is definitely an orbi issue and shouldn’t reboot because of a client. As far as getting an RMA, I don’t see how the new one is going to be any different. However, post back with results.
Wasn't there an issue with Nexus phones some time back on Nougat where they would cause problems on wi-fi networks, and it was resolved by a FW update on the phones?
Can't remember the specifics right now. May have had something to do w/affecting printers on the network or something...