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Forum Discussion

Kinderklasse's avatar
Kinderklasse
Follower
Nov 11, 2022

Anywhere Access "This Netgear device is already registered with another account"

Hi,

I have the issue that I can't enable "Anywhere Access".
Apparently my RBR20 device is registered under a different account.
But I don't know which account that is / I remember that my service provider replaced my device because it was faulty.

How do I solve this issue?

Is there a way to "unregister" my device from the old "unknown" account and to register the device to my current account?

Thanks in advance

Troubleshooting

1 Reply

  • KevinLiT's avatar
    KevinLiT
    NETGEAR Moderator
    Nov 11, 2022

    Hello Kinderklasse,

     

    Welcome to the NETGEAR Community!

     

    I understand that you are having issues with your "Anywhere Access" RBR20. If this device was issued by your ISP please contact them for the RBR20 registration credentials. 

     

    Best,

    Kevin

    Community Team