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Forum Discussion

njpaindoc's avatar
njpaindoc
Follower
Jul 24, 2020

Apalling customer service

Over the last 7 days I have spent over 25 hours trying to get customer service to address the issue of a slow wireless network at my home. I am a physician and have paid my isp for a broad bandwidth ...
schumaku's avatar
schumaku
Guru - Experienced User
Jul 25, 2020

DaneA Netgear action required

DaneA's avatar
DaneA
NETGEAR Employee Retired
Jul 26, 2020

njpaindoc,

 

Found out that you have an Orbi Home device and you already got a pending support ticket with the NETGEAR Support Team.  I suggest that you send a follow-up e-mail through the support ticket that its still open.  In this way, the NETGEAR Support Expert handling your support ticket would be alerted. 

 

 

Regards,

 

DaneA
NETGEAR Community Team